Dynamics CRM Onshore Tech Lead/Architect

Hudson Manpower; Malvern (Chester County); On-site; USD 140,000 - 190,000; Full time

Job summary

Hudson Manpower is seeking an experienced Dynamics CRM Tech Lead/Architect to design and deliver CRM solutions using Microsoft Dynamics 365 CRM Online, Dataverse, and Power Platform. You will lead architecture discussions, manage deployments, and collaborate with cross-functional teams.

The role requires deep knowledge of CRM integrations, data migrations, ALM, and performance optimization, with strong stakeholder management and hands-on development in Power Apps, Power Automate, and JavaScript.

Qualifications

• Strong functional understanding of CRM across various domains, especially Sales and Service modules.
• Deep expertise in Dataverse and Microsoft Power Platform.
• Experience with Power Automate and Connectors, Power Apps, CRM Plugins and JavaScript, CRM data modeling, and workflow automation.

Responsibilities

• Work effectively within an Agile delivery model.
• Engage with client stakeholders to understand requirements and design solutions.
• Provide effective CRM solutions within tight delivery timelines.
• Conduct CRM solution approach and architecture workshops.
• Create High-Level Technical Design (HLTD) documentation.
• Design CRM data and integration solutions.
• Manage CRM environments for development, testing, UAT, and production.
• Provide deployment and production support for CRM solutions.
• Collaborate with technical and functional teams to troubleshoot and resolve application issues.

Skills

CRM Architecture

Dataverse

Power Platform

Power Automate

Power Apps

CRM Integrations

Data Modeling

Azure Data Factory

Azure Synapse

D365 Online

ALM & Environments

Copilot in D365

Stakeholder Management

JavaScript

Tools

Power BI

Azure Synapse

Microsoft Fabric

API Integrations

Job description

Job Description

We are looking for an experienced Dynamics CRM Tech Lead/Architect with strong hands-on experience in Microsoft Dynamics 365 CRM Online, Dataverse, Power Platform, integrations, solution architecture, and CRM deployments.

Technical/Functional Skills

• Strong functional understanding of CRM across various domains, especially Sales and Service modules.

• Deep expertise in Dataverse and Microsoft Power Platform.

• Strong experience with:

  • Power Automate and Connectors

  • Power Apps

  • CRM Plugins and JavaScript

  • CRM data modeling

  • Workflow automation

• Experience designing and developing CRM integrations using various patterns, including:

  • API-based integrations

  • ETL

  • Batch jobs

  • App-based/ISV solutions

• Experience designing and executing large-scale CRM data migrations using tools such as Azure Data Factory, Synapse, or Microsoft Fabric.

• Strong knowledge of CRM Solutions, ALM, environment management, and deployments.

• Experience with OOB Reports, Dashboards, and Power BI.

• Knowledge of data platforms connected to CRM, including Microsoft Fabric and Azure Synapse.

• Experience with Copilot in D365/M365, Copilot Studio, Azure AI Foundry, and development of agents/chatbots.

• Experience with requirements gathering, solution design, and technical documentation.

• Strong troubleshooting and problem-solving skills with the ability to collaborate effectively with development teams.

• Strong experience with Microsoft Dynamics CRM Online.

• Excellent communication and stakeholder management skills.

• D365 Certification: PL-600, PL-200, or AB-100.

• Knowledge of Azure components; AZ-900 certification preferred.

Roles & Responsibilities

• Work effectively within an Agile delivery model.

• Engage with client stakeholders to understand requirements and design solutions.

• Provide effective CRM solutions within tight delivery timelines.

• Conduct CRM solution approach and architecture workshops.

• Create High-Level Technical Design (HLTD) documentation.

• Design CRM data and integration solutions.

• Manage CRM environments for development, testing, UAT, and production.

• Provide deployment and production support for CRM solutions.

• Collaborate with technical and functional teams to troubleshoot and resolve application issues.