CRM Automation & Lifecycle Journeys Specialist

Software Technology, Inc.; Chicago (IL); On-site; USD 55,000 - 96,000; Part time

Job summary

Software Technology, Inc. is seeking a CRM & Marketing Automation Analyst in Chicago to design and manage automated journeys across CRM and marketing platforms. You will install templates, configure low-code workflows, and build integrations to connect CRM, marketing, and contact center systems.

The role emphasizes cross-functional collaboration with Marketing, Sales Operations, Product, and Technology to continuously improve customer experiences and campaign performance.

Qualifications

• Experience administering CRM and marketing automation platforms.
• Ability to design and optimize automated customer journeys.
• Familiarity with integration platforms and data flows.

Responsibilities

• Build and manage automated customer journeys across CRM and marketing platforms using Relcu or Iterable or CXone or Workato.
• Install email templates and set triggers within the marketing automation platform.
• Configure low-code/no-code CRM workflows with drag-and-drop tools for routing, campaigns, and segmentation.
• Create and maintain integrations between CRM, marketing and other business apps; understand APIs and webhooks.
• Partner with Marketing, Sales Ops, Product and Tech to translate requirements into scalable journeys and document processes.
• Monitor journey execution, message delivery, data quality, and opportunities to simplify processes.

Skills

CRM platforms

Marketing automation

Low-code/no-code

APIs & webhooks

Tools

Relcu

Iterable

CXone

Workato

Job description

Software Technology, Inc. is seeking a CRM & Marketing Automation Analyst in Chicago to design and manage automated journeys across CRM and marketing platforms. You will install templates, configure low-code workflows, and build integrations to connect CRM, marketing, and contact center systems.

The role emphasizes cross-functional collaboration with Marketing, Sales Operations, Product, and Technology to continuously improve customer experiences and campaign performance.