CRM Business Analyst

LEMOINE; New Orleans (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

LEMOINE in Louisiana is seeking a CRM Business Analyst to own day-to-day data quality, reporting, and continuous improvement of CRM data.

You will collaborate with business development, operations, IT and CRM Super Users to ensure reliable CRM data and accurate sales pipeline visibility, leading to actionable business insights.

This role emphasizes data standards, dashboards, and cross-functional collaboration to drive improvements across the organization.

Qualifications

• Minimum 5+ years of business analyst experience or CRM database / application support.
• 3+ years of experience in CRM platforms.
• 4+ years of experience in data analysis roles.
• Experience with RFP processes preferred.
• Experience in Architecture, Engineering, and Construction (AEC) industry preferred but not required.
• Experience managing CRM enhancements and user adoption initiatives.

Responsibilities

• Data Management, Data Quality & Integrity: Monitor system performance and maintain CRM data integrity through clear data standards and regular reviews.
• Reporting, Analytics & Business Pipeline Reviews: Maintain dashboards and metrics showing opportunities, pursuits, client activity, and pipeline health.
• Training & Support: Review onboarding materials and update CRM training information; communicate technical concepts clearly.
• Cross-Functional Collaboration & Continuous Improvement: Take ownership of analytics priorities and coordinate with stakeholders.
• Market Intelligence Research: Research client data and evaluate AI tools to support opportunities and improve business intelligence efforts.

Skills

CRM administration

Reporting & BI

User adoption

Data quality

Analytical skills

Communication skills

Training programs

Project management

Cross-functional teamwork

AI-enabled CRM

Education

Bachelor's degree

Tools

Microsoft Office

Power BI

CRM integrations

Workflow automation

Data standards

Job description

About LEMOINE

LEMOINE, a Great Place to Work®-Certified company and ENR Top 400 Contractor, is headquartered in Louisiana and builds across the southern United States. Our work spans Healthcare, Commercial, Education, Federal, Infrastructure, Industrial, Disaster Recovery, and Program Services.

About LEMOINE

LEMOINE, a Great Place to Work®-Certified company and ENR Top 400 Contractor, is headquartered in Louisiana and builds across the southern United States. Our work spans Healthcare, Commercial, Education, Federal, Infrastructure, Industrial, Disaster Recovery, and Program Services. At LEMOINE, we strive for excellence while enhancing the lives of those we impact. Guided by our Core Purpose of Building Better-people, communities, projects, and lives, we are committed to delivering outstanding results for our clients, employees, and communities.

Position Summary

The CRM Business Analyst is responsible for day-to-day data quality, reporting, and continuous improvement of data in the CRM platform. This role collaborates with business development, operations, IT, and CRM Super Users to support reliable CRM data and accurate sales pipeline visibility leading to actionable business insights.

Responsibilities

Data Management, Data Quality & Integrity

• Monitor system performance, troubleshoot issues, and maintain optimal functionality.
• Maintain CRM data integrity through clear data standards and regular data quality reviews.
• Work collaboratively on processes that support accurate, complete, and reliable customer, contact, opportunity, and pursuit data.
• Conduct routine data checks to identify missing fields, outdated records, duplicates, inactive opportunities, and inconsistent pipeline information.
• Work with business development and operations teams to resolve data quality issues and reinforce consistent CRM usage.
• Coordinate work processes between the CRM platform and other business systems, including ERP, PowerBi, AI usage and other reporting tools.

Reporting, Analytics & Business Pipeline Reviews

• Maintain dashboards, reports, and metrics that show opportunities, pursuits, client activity, and pipeline health.
• Analyze customer, pursuit, and pipeline data to identify trends and improve forecasting accuracy.
• Support business pipeline reviews by validating opportunity data, summarizing movement, highlighting gaps, and identifying follow-up items.
• Monitor key pipeline indicators, including stage progression, projected revenue, proposal activity, win/loss trends, and aging opportunities.

Training & Support

• Review CRM onboarding and training materials for new and existing employees offering continuous improvement recommendations.
• Update CRM training information as required and requested.
• Communicate technical concepts in a clear, practical manner for employees at all levels.

Cross-Functional Collaboration & Continuous Improvement

• Take ownership of assigned business analytics priorities while receiving direction from leadership and coordinating with stakeholders.
• Contribute to CRM strategic improvement plans focused on enhancements, reporting, process updates, and user support.
• Work as a team player with business development, operations, IT, and data/reporting professionals to continuously improve systems and processes.
• Include appropriate team members and subject matter experts on communications for business needs, feedback, and leadership guidance.

Market Intelligence Research

• Research client data for actionable business insights and information on our Top 100+ clients.
• Evaluate and offer recommendations on AI tools that support data gathering or enhancement efforts for upcoming new opportunities, new or existing clients or other information to enhance business intelligence efforts.
• Evaluate AI functionality for continuous improvements of our data analytics and information.
• Develop early alerts and tactics for finding new project opportunities working with business development leadership, GIS and other departments to offer insights leading to new opportunities.
• Work as a team player with business development and proposal professionals researching market intelligence information for client mapping, RFP responses or Go / No Go decisions.

Qualifications

• Minimum of 5+ years of business analyst experience or CRM database / application support responsibilities.
• 3+ years of experience in CRM platforms.
• 4+ years of experience in data analysis roles.
• Experience and understanding of the RFP process preferred.
• Experience within the Architecture, Engineering, and Construction (AEC) industry is preferred but not required.
• Experience managing CRM enhancements and user adoption initiatives.

Skills

• Strong understanding of CRM administration, reporting, user adoption, and business process support.
• Experience with Microsoft Office Suite and Power BI.
• Familiarity with CRM integrations, workflow automation, data standards, and data quality practices.
• Strong analytical skills with the ability to turn data into actionable business insights.
• Excellent communication skills with the ability to explain technical information clearly.
• Ability to develop training programs that increase user engagement and adoption.
• Strong organizational and project management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to build strong cross-functional relationships.
• Accountable, collaborative, team-oriented, and ownership-minded.
• Experience with advanced analytics and AI-enabled CRM tools is a plus.

Education

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Marketing, or a related field, or equivalent experience.

Equal Employment Opportunity

LEMOINE is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.