CRM Analyst

Purdue Information Technology; West Lafayette (IN); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Purdue Information Technology is seeking a CRM Analyst to design, build, maintain, and optimize Technolutions Slate for Purdue University’s Enrollment Management. You will ensure data accuracy across systems and translate business needs into effective technical solutions, collaborating with multiple stakeholders across campuses.

The role supports hybrid or fully remote work arrangements, with a focus on improving student experiences, admissions processes, and reporting capabilities.

Qualifications

• Bachelor’s degree required.
• 4+ years of relevant professional experience.
• Hands-on experience with Technolutions Slate CRM.
• Experience in higher education admissions, enrollment analytics, or related reporting.
• Knowledge of admissions operations, cycles, and business processes.
• Experience configuring, maintaining, and troubleshooting CRM functionality.

Responsibilities

• Design, build, maintain, and enhance Slate functionality including portals, queries, reports, communications, events, forms, dynamic content, and automation.
• Ensure data accuracy and integrity across university systems and troubleshoot issues.
• Document processes and integrations and identify efficiency improvements.
• Collaborate with Enrollment Management, Purdue IT, and academic colleges to translate business needs into technical solutions.

Skills

Project management

Process analysis

Troubleshooting

Data accuracy

Technical translation

Learning agility

Communication

Independence

Team collaboration

Education

Bachelor’s degree

Tools

Technolutions Slate

SQL

JavaScript

HTML/CSS

APIs

XML

SIS integrations

Job description

Job Summary

Join Purdue University’s Enrollment Management Strategic Communications and Initiatives team as a CRM Analyst and help shape the technology that supports the student experience. Reporting to the Associate Director of Enrollment Systems, this position plays a key role in maintaining, developing, and optimizing Technolutions Slate and the systems and processes that support Enrollment Management.

Job Description

In this role, you’ll design, build, maintain, and enhance Slate functionality, including portals, queries, reports, communications, events, forms, dynamic content, and automation. You’ll ensure data accuracy and integrity across university systems, troubleshoot technical challenges, document processes and integrations, and identify opportunities to improve operational efficiency and the student experience. You’ll collaborate with colleagues across Enrollment Management, Purdue IT, and academic colleges to translate business needs into effective technical solutions. We’re looking for someone who takes initiative, approaches challenges with curiosity, and can independently develop solutions while contributing to broader institutional priorities.

City: West Lafayette

The anticipated annual salary range for this position is $64,600 to $75,000. The final salary offer will be determined based on relevant experience, internal equity, and available budget. This position offers flexibility to work in a hybrid or fully remote arrangement. This position can be hybrid or completely remote.

What We’re Looking For

Education and Experience

• Bachelor’s degree.
• At least four (4) years of relevant professional experience.
• Hands-on experience working with Technolutions Slate CRM.
• Experience working in higher education, particularly in admissions, enrollment management, financial aid, or analysis and reporting.
• Knowledge of admissions operations, cycles, policies, and supporting business processes.
• Experience configuring, maintaining, and troubleshooting CRM functionality, including queries, forms, communications, and automation.

Skills Required

• Ability to manage multiple projects and competing priorities while remaining responsive and adaptable in a dynamic environment.
• Demonstrated ability to analyze business processes, identify opportunities for improvement, and recommend effective solutions.
• Initiative to independently troubleshoot technical challenges, develop solutions, and contribute to projects from planning through implementation.
• Strong analytical and problem-solving skills, with attention to detail and a commitment to data accuracy and integrity.
• Ability to translate business needs into technical solutions while considering broader operational and institutional objectives.
• Willingness to learn new technologies, processes, and applications and apply that knowledge to improve existing systems.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and nontechnical stakeholders.
• Ability to work independently and collaboratively while demonstrating professionalism, flexibility, and accountability.

What Is Helpful

The ideal candidate may also bring:

• Proficiency in programming and markup languages, including JavaScript, HTML, CSS, XML, SQL, and Liquid Markup.
• Experience working with relational databases and developing complex queries.
• Experience with Student Information System (SIS) integrations and data exchange processes.
• Familiarity with integration technologies, including web services, APIs, and secure file transfer protocols (SFTP).
• Experience designing and implementing automated workflows, integrations, and process improvements within Technolutions Slate.
• Demonstrated ability to evaluate existing processes and introduce innovative solutions that improve operational efficiency and user experience.
• Experience supporting complex CRM environments involving multiple departments, stakeholders, and business processes.

What We Would Like You To Know

Purdue University will not sponsor employment authorization for this position.

A background check will be required for employment in this position.

FLSA: Exempt (Not Eligible for Overtime).

Retirement Eligibility: Defined Contribution Waiting Period.

• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days.

For internal candidates that will be transferring between pay schedules (biweekly, monthly; monthly, biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Career Stream

Professional 3

Pay Band S070

Job Code#20003736

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

Who We Are

Our team serves as a central hub for undergraduate recruitment communications while providing strategic oversight of CRM systems and technologies that support efficient operations and a cohesive student experience.

Through collaboration, innovation, and continuous improvement, we help advance Enrollment Management priorities by leveraging technology to streamline processes, strengthen data integrity, and improve how Purdue engages with prospective and current students.

What Sets Us Apart

Strategic Initiatives support the management and oversight of the daily overall Customer Relationship Management system (CRM) functionality. They provide vision and direction on how to leverage modern technologies in a way that improves operational efficiencies, user experience, and student experience.

EEO

Purdue University is an Equal Employment Opportunity university.