CRM Specialist

University of California - Riverside; Oakland (CA); Hybrid; USD 80,000 - 144,000; Full time

Job summary

University of California - Riverside seeks a CRM Specialist to support Undergraduate Admissions by managing Slate emails, templates, queries, reports and portals, ensuring data integrity and process optimization. You will collaborate with enrollment marketing and admissions staff to improve efficiency and provide a holistic student experience.

This hybrid in-person/telecommute role may become fully remote with director approval.

Responsibilities

• Manage Slate email campaigns, templates, queries, reports and portals while ensuring data integrity.
• Create and maintain template libraries and reporting portals to support undergraduate admissions.
• Analyze business processes and recommend improvements to align with enrollment goals.
• Coordinate with enrollment marketing and admissions staff to communicate needs and deliver a holistic student experience.
• Provide documentation and training for staff as needed and lead or coordinate projects across teams.

Job description

The Client Relationship Management (CRM) Specialist will apply their skills as a seasoned database professional to support and to grow the capabilities of the Slate platform to meet the needs of Undergraduate Admissions. They will recommend, implement and manage a large variety of emails to ensure timely deployment, population management and reporting. This position will also develop, deliver, and maintain template libraries, queries, reports, and portals within Slate. They will maintain data integrity and conduct on-going analysis of business processes that align with overall department goals.The position requires strong interpersonal communication skills and will lead or coordinate projects and work with other departments such as enrollment marketing and be willing to communicate the needs of undergraduate admissions. The CRM specialist will also work with undergraduate admissions staff and provide documentation and training as needed. The CRM Specialist must be able to think critically and creatively about how the Slate platform can be used to increase efficiencies and provide a more holistic experience to students, parents, and counselors to achieve enrollment goals and be adaptable, growth-minded, and able to work with a diverse team of individuals with varying technological knowledge. They must also be able to function independently, own their work, and see projects through to completion. The Undergraduate Admissions office is hybrid in-person/telecommute. There is an opportunity for this position to be fully remote upon approval from the Director of Undergraduate admissions.

The salary range for this position is $79,698.96 to $144,155.52 annually. However, the expected pay scale for this position is $79,698.96 to $85,000.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.