Critical Water Utility Dispatcher

DeKalb County; Decatur (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

DeKalb County in Georgia seeks a Water/Wastewater Dispatch Associate to manage calls and route emergency orders. You will relay accurate data to crews, monitor radio traffic, and coordinate with foremen to ensure safety and timely response.

This role requires data entry into service systems, maintaining records, and communicating with external agencies as needed. A valid Georgia driver's license is required.

Qualifications

• High school diploma or GED required.
• One year of experience in radio communications, utility customer service, call center dispatch, or related work.
• Must possess and maintain a valid Georgia driver’s license.

Responsibilities

• Answers calls from the public and other DeKalb County departments concerning water or sewer related emergencies or billing issues.
• Responds to radio transmissions; monitors traffic and gathers details for work orders.
• Dispatches and routes all water and sewer calls to response teams and supervisors promptly.
• Enters data about water and sewer issues in service requests and verifies work history.
• Retrieves data including maps and order history; accesses billing information for customers.
• Contacts secondary agencies and utilities as needed to notify about damages.
• Completes mandated documents for work orders and communications with time-stamped records.

Skills

Radio communications

Customer service

Data entry

Education

High school diploma or GED

Job description

DeKalb County in Georgia seeks a Water/Wastewater Dispatch Associate to manage calls and route emergency orders. You will relay accurate data to crews, monitor radio traffic, and coordinate with foremen to ensure safety and timely response.

This role requires data entry into service systems, maintaining records, and communicating with external agencies as needed. A valid Georgia driver's license is required.