Critical Systems Technician IV, Switchgear

Socket.dev; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

CPG is seeking a Critical Systems Technician IV to service mission‑critical electrical systems in the Houston area. You will lead installation, testing, commissioning, and preventive maintenance of power distribution equipment, with travel up to 50% and interface with factory and project teams.

The role requires experience with UPS, switchgear, and related equipment, with NETA/NICET knowledge preferred and strong technical writing skills for reporting and documentation.

Qualifications

• 3–5 years of experience with mission critical electrical systems.
• Experience with electrical power distribution equipment including UPS, switchgear, batteries, monitoring equipment, generators.

Responsibilities

• Review technical specifications with sales and project managers to define field operations.
• Interface with services team to ensure specification compliance.
• Provide job-specific technical support and field troubleshooting.
• Interface with factory to resolve site-related issues.
• QA/QC of Power Distribution Equipment and testing of systems.
• Create MOPs, SOPs and EOPs for critical power systems.
• Perform preventive maintenance on contracted gear and components.
• Install and service Power Distribution Equipment; troubleshoot distribution and transmission controls.
• Conduct site testing, commissioning, and reporting per project specs.

Skills

Electrical power systems

Field service

Troubleshooting

Switchgear

Technical writing

NETA/NICET knowledge

Education

High school diploma

Associates/Bachelor’s in electronics/electrical theory

Tools

MS Project

Testing equipment

Job description

TITLE: CRITICAL SYSTEMS TECHNICIAN IV, SWITCHGEAR

LOCATION: Houston area *willing and able to travel up to 50%

POSITION SUMMARY:

The Critical Systems Technician IV will serve as a technician for all CPG mission-critical electrical services/maintenances under contract. The position will be responsible for monitoring compliance with contractual commitments. This position will provide leadership and knowledge regarding the installation, service, testing, commissioning, maintenance, and operation of mission-critical data center electrical equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Review technical specifications with the sales team and project managers to identify the field operations scope of the project as defined in CPG bid packages.
• Interface with services team to ensure proper specification compliance.
• Provide job-specific technical support.
• Interface with the factory to resolve any site-related technical issues.
• QA/QC of Power Distribution Equipment.
• Create Critical Power System MOPs, SOPs and EOPs.
• Perform preventive maintenance services (PM) on contracted gear and other components.
• Install and service all Power Distribution Equipment.
• Capable of troubleshooting distribution and transmission controls.
• Perform function testing of Low, Medium, and High voltage Switchgear, relay panels, transformers, ATS, and circuit breakers.
• Examine relay settings and logic equations for confirmation of system operation in accordance with design.
• Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
• Direct feedback to responsible CPG Project Manager for problem resolution.
• Troubleshoot and resolve technical problems in the field.
• Provide required site testing reports and inspection sheets per project specification.
• Participate in specialized commissioning/testing of systems.
• Conduct site visits during regional travels at management direction.
• Respond to service calls as required.
• Other duties as assigned by Services Management.
• Must be a US Citizen
• Ability to travel approximately 50% of time *Please note could include periods of higher travel based on workload

• Need to be able to travel for the first 2 weeks of job for onboarding training and safety education (travel to company site for training - travel paid by company)

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• High school or equivalent (Preferred).
• Associates/ bachelor’s degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience.
• Two to Five years (Required) Mission Critical Electrical Systems.
• 3-5 years of field repair/customer service experience with ups, electrical, electro-mechanical, or electronics-related equipment or 3-5 years of mission critical specific product experience required.
• Experience with electrical power distribution equipment. This includes UPS, switchgear, batteries, monitoring equipment, generators, etc...

TECHNICAL KNOWLEDGE:

• Understanding and knowledge of NETA standards, IEEE specifications and NEMA specifications as they pertain to low and medium voltage switchgear.
• Good technical understanding and application of all types of switchgear, protective relaying, and controls of switchgear, including the operation, maintenance, and testing.
• Firsthand experience on low and medium voltage switchgear, including disassembly, component inspection/repair, reassembly, and testing.
• NETA or NICET Level 1-4 Electrical Power Testing Certifications are preferred.
• Ability to read and understand one-line diagrams and three-line diagrams, blueprints, schematics, and construction drawings.

COMPUTER SKILLS:

• Technical Writing skills, including use of Word, Excel, MS Project.
• Familiarization with specialized testing equipment and reporting software.

CERTIFICATES AND LICENSES:

• NETA/NICET level II or above highly preferred
• NFPA 70E Low Voltage and High Voltage.

SUPERVISORY RESPONSIBILITIES:

• Ability to manage a field team and successfully manage customer relationships and communication

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is occasionally required to move objects 10-50 pounds; Frequently required to stand, walk, stoop, kneel, crouch, or crawl; Occasionally required to sit and climb or balance; Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

Pre Employment Requirements:

Employment is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle record (MVR) review, in accordance with applicable federal, state, and local laws. Positions requiring driving must have an MVR that meets company and insurance carrier standards.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. CPG Participates in E-Verify #LI-TG1