Critical Systems Technician IV, Switchgear

CPG; Tempe (AZ); On-site; USD 75,327 - 113,018; Full time

Job summary

CPG is seeking a Critical Systems Technician III in Tempe, Arizona, responsible for overseeing mission-critical electrical services. The position requires monitoring compliance and providing technical support, alongside installation and maintenance tasks.

Applicants must have a strong background in electrical systems, with a pay range of $54.68 – $82.04 per hour. Ideal candidates should hold relevant certifications and have experience with electrical power distribution equipment.

Qualifications

• Minimum of two to five years of Mission Critical Electrical Systems experience required.
• 3-5 years of field repair/customer service experience needed.
• NETA or NICET Level II or above certification is a must.

Responsibilities

• Monitor compliance with contractual commitments.
• Provide technical support and troubleshoot site-related technical issues.
• Install and service Power Distribution Equipment.

Skills

Technical writing skills

Understanding of NETA standards

Field repair/customer service experience

Understanding of electrical power distribution

Education

Associate's/bachelor's degree in electronics

High School or equivalent

Tools

Word

Excel

MS Project

Job description

Position Summary

The Critical Systems Technician III will serve as a technician for all CPG mission‑critical electrical services/maintenance under contract. The position will be responsible for monitoring compliance with contractual commitments. This position will provide leadership and knowledge regarding the installation, service, testing, commissioning, maintenance, and operation of mission‑critical data center electrical equipment.

Essential Duties & Responsibilities

• Review technical specifications with the sales team and project managers to identify the field operations scope of the project as defined in CPG bid packages.
• Interface with services team to ensure proper specification compliance.
• Provide job‑specific technical support.
• Interface with the factory to resolve any site‑related technical issues.
• QA/QC of Power Distribution Equipment.
• Create Critical Power System MOPs, SOPs and EOPs.
• Perform preventive maintenance services (PM) on contracted gear and other components.
• Install and service all Power Distribution Equipment.
• Capable of troubleshooting distribution and transmission controls.
• Perform function testing of Low, Medium, and High voltage Switchgear, relay panels, transformers, ATS, and circuit breakers.
• Examine relay settings and logic equations for confirmation of system operation in accordance with design.
• Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
• Direct feedback to responsible CPG Project Manager for problem resolution.
• Troubleshoot and resolve technical problems in the field.
• Provide required site testing reports and inspection sheets per project specification.
• Participate in specialized commissioning/testing of systems.
• Conduct site visits during regional travels at management direction.
• Respond to service calls as required.
• Other duties as assigned by Services Management.
• Must be a US Citizen.
• Ability to travel approximately 30% of time (could include periods of higher travel based on workload).
• Must travel for the first 2 weeks of the job for onboarding training and safety education (travel paid by company).

Qualifications

Education & Experience

• High school or equivalent (Preferred).
• Associate’s/bachelor’s degree in electronics, electrical theory, or similar discipline highly desirable or equivalent work experience.
• Two to Five years (Required) of Mission Critical Electrical Systems experience.
• 3‑5 years of field repair/customer service experience with UPS, electrical, electro‑mechanical, or electronics‑related equipment or 3‑5 years of mission‑critical specific product experience required.
• Experience with electrical power distribution equipment. This includes UPS, switchgear, batteries, monitoring equipment, generators, etc.

Technical Knowledge

• Understanding and knowledge of NETA standards, IEEE specifications, and NEMA specifications as they pertain to low and medium voltage switchgear.
• Good technical understanding and application of all types of switchgear, protective relaying, and controls of switchgear, including operation, maintenance, and testing.
• Firsthand experience on low and medium voltage switchgear, including disassembly, component inspection/repair, reassembly, and testing.
• NETA or NICET Level 1‑4 Electrical Power Testing Certifications are preferred.
• Ability to read and understand one‑line diagrams, blueprints, schematics, and construction drawings.

Computer Skills

• Technical writing skills, including use of Word, Excel, MS Project.
• Familiarization with specialized testing equipment and reporting software.

Certificates & Licenses

• Must hold a current NETA/NICET Level II or above.
• NFPA 70E Low Voltage and High Voltage.

Supervisor Responsibilities

No supervisory responsibilities.

Physical Demands

While performing the duties of this job, the employee is occasionally required to move objects 10‑50 pounds; frequently required to stand, walk, stoop, kneel, crouch, or crawl; occasionally required to sit and climb or balance. Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

Salary & Pay Range

Salary Negotiable. Pay Range: $54.68 – $82.04 per hour.

Equal Opportunity

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CPG Participates in E‑Verify.