Critical Systems Technician III, Switchgear

CPG; Ashburn (VA); On-site; USD 114,000 - 171,000; Full time

Benefits offered by this job

Health Benefits - (Medical, Dental & V

Flexible Spending Account Options

401K Plan

Employer paid Life & Disability Insur

Paid Time Off

Employee Referral Program (ERP)

Employee Assistance Program (EAP)

Job summary

CPG is seeking a Critical Systems Technician III, Switchgear in Ashburn, VA to support start-up, commissioning, repairs, and preventive maintenance of mission-critical electrical gear. The role requires coordination with field management, sales, and customers.

Ideal candidates have extensive experience with UPS, switchgear, and testing, with the ability to travel up to 30% and read one-line diagrams and schematics. A strong emphasis on safety and documentation is stressed throughout.

Qualifications

• 7+ years of field repair / customer service experience with UPS, electrical, electro-mechanical or electronics equipment.
• Three to five years of mission-critical product experience.
• Experience with critical power equipment including UPS, switchgear, PLCs, batteries, monitoring equipment, generators.

Responsibilities

• Review technical specifications with sales team and project managers to define field operations scope.
• Interface with customers and vendors, acting as site single point of contact.
• Coordinate site testing, third-party labor, and test equipment as required.
• Provide regular status reports to the project manager and service director.

Skills

Excellent written and oral comm.

Ability to read schematics

Education

Bachelor's Degree in electronics / electrical theory

High school or equivalent preferred

Military training acceptable equivalent

Tools

NETA/NICET Level 2 or 3 preferred

Job description

Critical Systems Technician III, Switchgear

Location: 21000 Ashburn Crossing Drive Suite 100 Ashburn, VA

Job Id: 1180

Position Summary

The Critical Systems Technician III, Switchgear duties and obligations include, but are not limited to start-up, commissioning, repairs, preventive maintenance, ongoing troubleshooting, and servicing state of the art mission critical electrical equipment.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Sales Support

• Review technical specifications with sales team and project managers to identify field operations scope of project as defined in CPG bid packages.
• Interface with sales team to ensure proper specification compliance.
• Review of Submittal Packages
• Factory Support: Review equipment specifications to ensure systems meet facility requirements.
• Attending factory witness testing as required.
• Follow-up with Factory Project Managers to ensure punch list items identified during factory witness test are resolved before shipment.
• Ensure factory punch list items identified as field repairable are completed when the equipment arrives on-site.
• Interface with engineering, quality, and product support as required.
• Installation:
• Conduct a formal and comprehensive discussion of the elements and scope of work and change order policy/process.
• Ensure regular scheduled meetings are held between the field PM, Sales, and the customer.
• Advise Field Service Management of project staffing requirements.
• Interface with contractors, vendors, and customers, acting as a site single point of contact.
• Provide job specific technical support.
• Work with Field Management and Scheduling to ensure site staffing/scheduling meets job requirements.
• Coordinate all site testing, 3rd party labor, and test equipment as required.
• Interface with the factory to resolve any site related technical issues.
• Project
• Identify manpower/labor requirements based on work specification.
• Develop overall project schedule and monitor ongoing potential impacts.
• Identify and report potential margin impacts.
• Identify and report on work requested outside of the original scope ensuring change orders are generated.
• Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
• Final Turnover:
• Direct feedback to the responsible CPG Project Manager for problem resolution.
• Provide required site documentation per project specification.
• Obtain the customer's final acceptance at job completion by project specification.
• Other Functions
• Coordinate specialized commissioning/testing of systems.
• Conduct specific familiarization training for customers and field engineers.
• Provide technical support to regional personnel in management direction.
• Conduct site visits during regional travels at management direction.
• Respond to service calls as required.
• Ability to travel up to 30% of time
• Perform preventive maintenance services (PM) on contracted gear and other components.
• Coordinate communications to field and factory as to lessons learned during projects.
• Other duties as assigned by Field Service Manager and Regional Service Director

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High school or equivalent preferred.
• Bachelor's Degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience. Military training is an acceptable equivalent to a formal degree.
• 7+ years of field repair / customer service experience with ups, electrical, electro-mechanical or electronics related equipment or equivalent military equipment experience required. Three to five years of mission critical specific product experience required. Knowledge of Critical Power Systems.
• Experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, generators, etc.
• Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.

Organizational Skills

• Ability to train, influence and motivate team members.
• Experience writing JHAs, MOPS, technical reports and procedures.
• Excellent written and oral communication skills.
• Outstanding Customer relations skills.
• Ability to make independent decisions.
• Maintain valid state vehicle operator's license.
• US Citizenship

Computer Skills

• Technical Writing skills, including use of Word, Excel, MS Project.
• Technical and troubleshooting skills.
• Testing experience per NETA and NICET.

Certificates and Licenses

• NETA/NICET Level 2 or 3 preferred.

Supervisory Responsibilities

Ability to supervise multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to move objects 10-50 pounds; Frequently required to stand, walk, stoop, kneel, crouch, or crawl; Occasionally required to sit and climb or balance; Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits to Joining Our Team

CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage

• Health Benefits - (Medical, Dental & Vision Insurance)
• Flexible Spending Account Options
• 401K Plan
• Employer paid Life & Disability Insurance
• Paid Time Off
• Employee Referral Program
• Employee Assistance Program (EAP)

Pre Employment Requirements

Employment is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle record (MVR) review, in accordance with applicable federal, state, and local laws. Positions requiring driving must have an MVR that meets company and insurance carrier standards.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Learn more about CPG by checking out our website here

Pay Range: $113,752 - $170,661 per year