Critical Operations Technician - Data Centers

Prime Data Centers; Elk Grove Village (IL); On-site; USD 111,751,000 - 132,029,000; Full time

Benefits offered by this job

Competitive hourly range

401k fully vested with up to 4% match

Employer-paid medical, dental, vision,

life insurance and disability

Job summary

Prime Data Centers is seeking a Critical Operations Technician to join our frontline team in Elk Grove Village, IL. You will troubleshoot and operate data center electrical and mechanical equipment, including generators, switchgear, UPS, PDU, AHUs, and pumps, to maximize uptime and efficiency.

The role involves rounds, logging readings, supervising contractors, and ensuring safety compliance. It is a non-exempt hourly position with a 12-hour night shift (7:00pm–7:00am) and overtime eligibility.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Two or more years of work experience in data center environment or equivalent.

Responsibilities

• Operate and maintain electrical and mechanical equipment in the data center.
• Troubleshoot facility events within internal SLAs.
• Perform root cause analysis of equipment failures.
• Ensure safety procedures are followed while performing work.
• Work a 12-hour shift (night shift listed).
• Take daily operational readings (temperatures, voltages, currents).
• Monitor and trend through Building Management System (BMS).
• Use CMMS to manage workflows and parts inventory.
• Supervise contractors performing servicing or maintenance.
• Comply with physical security procedures and policies.

Skills

Technical training

IT knowledge

Electrical knowledge

Mechanical knowledge

Tools

CMMS

BMS

Job description

About the role

The Critical Operations Technician(s) (COT) are Prime Data Center’s front line responders for hands‑on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand‑by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems.

The COT maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

Reports to: Critical Facilities Manager
Location: Onsite in data center located in Elk Grove Village, IL

Available Shifts/Schedules:
This role is a non-exempt (hourly) position with eligibility for overtime. We are hiring technicians for our new data center facility in Elk Grove Village, IL. We are currently hiring for the following shift:

• 12-hour night shift w/ occasional shift coverage of other shifts - 7:00pm - 7:00am

What you’ll do

• Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center.


• Troubleshoot of facility events within internal SLAs.


• Perform root cause analysis of equipment failures


• Ensure all safety procedures are adhered to while performing work


• Work a 12-hour shift (3 and 4 day work weeks days or nights)


• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)


• Perform BMS (Building Management System) Facility monitoring, logging, reporting, and trending of critical information.


• Utilize internal CMMS to manage building workflows and spare part inventory


• Supervise contractors who perform servicing or preventive maintenance


• Fully comply with all physical security procedures and policies


• Drive innovation while reducing operational costs in the facilities

Qualifications

Basic Qualifications:

• Two or more years of technical training, military training, or workplace equivalency


• Background in areas of IT, electrical, and/or mechanical

Preferred Qualifications:

• Two or more years of work experience in data center environment or equivalent.

Knowledge, Skills And Abilities:

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems


• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety


• Current knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA, and state regulations)

Physical Requirements:

Physical Requirements:
All physical requirements are expected with reasonable accommodations:

• Walk job sites in uneven terrain


• Work at heights and from ladders


• Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more


• Reach and stretch to position equipment and fixtures while maintaining balance

Benefits:

• Competitive hourly range -$39-$46/hourly -and performance bonus program


• 401k fully vested upon enrollment, up to a 4% employer match


• 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability


• Paid Time Off + Sick time

Applications will be accepted on an ongoing basis.

Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.

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