Critical Environment Operator

Insight Global; Sterling (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global in Sterling, VA is seeking a Critical Environments Operator IV for night and day shifts. This role supports a 24/7/365 data center environment, leading a small shift team of 1–4 technicians and ensuring reliable operation of critical infrastructure.

You will manage electrical, mechanical, HVAC, life safety, and power systems, respond to alarms, use CMMS for maintenance, and coordinate with vendors and internal teams. Strong leadership and customer service are essential.

Qualifications

• HS Diploma required.
• 3+ years of data center experience.
• 5-10+ years of critical environment or building engineering experience.
• Experience in operations, maintenance and/or building engineering.
• Experience using SOPs/MOPs/EOPs/MMRs.
• Strong knowledge of electrical, mechanical, HVAC, and critical infrastructure systems.
• Strong leadership, communication, organizational, and customer service skills.

Responsibilities

• Lead and coordinate 1–4 technicians during an assigned shift, ensuring safe and efficient operations.
• Support the operation and maintenance of electrical, mechanical, cooling, life safety, and critical power systems.
• Monitor and respond to facility alarms, prioritizing uptime and protection of the critical load.
• Utilize CMMS to track preventive maintenance, corrective maintenance, work orders, inspections, and labor activities.
• Execute and follow SOPs, MOPs, EOPs, MMRs, and Lockout/Tagout (LOTO) procedures.
• Coordinate with vendors, contractors, and internal teams to complete maintenance and project work safely.
• Serve as a customer-facing point of contact for colocation clients and maintain accurate operational documentation.
• Support equipment switching, operational improvements, root cause investigations, and infrastructure projects.

Skills

Data center operations

Shift leadership

Electrical systems

Mechanical systems

HVAC knowledge

Customer service

Education

High school diploma

Tools

CMMS

Job description

Title: Critical Environments Operator IV – Night Shift & Day Shift

Location: Onsite - Sterling and Ashburn, VA

Training: M-F 8am – 5pm .

Hours/Shift Schedule: Sun – Wed (every other Wed) OR Wed – Sat (every other Wed)

Day to day:

A leading global data center provider supporting mission-critical customer environments. This role is responsible for maintaining the reliability of critical infrastructure systems in a 24/7/365 data center environment while leading a small shift team of 1–4 technicians.

Key Responsibilities

• Lead and coordinate 1–4 technicians during an assigned shift, ensuring safe and efficient operations.
• Support the operation and maintenance of electrical, mechanical, cooling, life safety, and critical power systems.
• Monitor and respond to facility alarms, prioritizing uptime and protection of the critical load.
• Utilize CMMS to track preventive maintenance, corrective maintenance, work orders, inspections, and labor activities.
• Execute and follow SOPs, MOPs, EOPs, MMRs, and Lockout/Tagout (LOTO) procedures.
• Coordinate with vendors, contractors, and internal teams to complete maintenance and project work safely.
• Serve as a customer-facing point of contact for colocation clients and maintain accurate operational documentation.
• Support equipment switching, operational improvements, root cause investigations, and infrastructure projects.

Must Haves:

• HS Diploma
• 3+ years of data center experience
• 5-10+ years of critical environment or building engineering experience
• Experience in operations, maintenance and/or building engineering
• Experience using SOPS/MOPS/EOP’s/MMRs
• Strong knowledge of electrical, mechanical, HVAC, and critical infrastructure systems.
• Strong leadership, communication, organizational, and customer service skills.