Critical Environments Operator III

CyrusOne; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

CyrusOne in Dallas is looking for a Facilities Maintenance Technician to join their team under the Sr Facility Manager. The role involves ensuring the reliability of critical loads, managing O&M tasks, and responding to alarms in a 24/7 environment.

Successful candidates will have a background in electrical, mechanical, or HVAC disciplines with at least 5 years of experience in data centers. The position demands excellent customer service skills and a willingness to learn and adapt to new challenges.

Qualifications

• Desire to provide excellent customer service and maintain a positive attitude.
• Effective verbal and written communication skills.
• Good decision making and problem-solving skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Complete tasks in the Operations & Maintenance program.
• Enforce building operations rules and policies.
• Use CMMS for tracking maintenance activities.
• Respond to alarms in building systems promptly.
• Implement operational modifications and ensure safety compliance.

Skills

Customer service orientation

Strong communication skills

Problem-solving skills

PC skills (Microsoft Word, Excel)

Ability to learn quickly

Project management ability

Education

Associate's degree or technical training

5+ years in operations & maintenance

Tools

CMMS

Test equipment

Microsoft Visio

AutoCAD

Job description

Job Overview

Under the direction of the Sr Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. The employee will preserve the reliability of critical load, support building systems in other facilities as assigned, and respond to alarms and incidents with priority to maintain system integrity.

Key Responsibilities

• Effectively complete assigned tasks in the Operations & Maintenance program and any non‑DC space(s) assigned.
• Understand and enforce the Owner’s building operations rules and the DC Manager’s policies.
• Use and train others to use the Computerized Maintenance Management System (CMMS) to track work, labor hours, preventive maintenance work orders, and reactive tickets.
• Apply SOPS/MOPS/EOPs/MMRs as appropriate for site operations and maintenance.
• Coordinate with contractors and vendors to accomplish maintenance and project work safely and efficiently.
• Respond to building system alarms, prioritizing preservation of critical load, minimizing equipment or system damage, and participating in root‑cause analysis.
• Implement equipment and system operational modifications, such as critical switching, lockout/tagout, and safe working area set‑ups for specialty subcontractors.
• Ensure high standards of workmanship and comply with Company, government, and client policies, procedures, and regulations.
• Remain available 24/7/365 for emergency corrective maintenance or action activities and comply with all EHS requirements.

Required Qualifications

• Desire to provide the highest levels of customer service with a cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem‑solving and decision‑making skills.
• Strong PC skills including Microsoft Word and Excel.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast‑paced environment.
• Knowledge of reflectance, length, and decibel loss within test equipment; knowledge of Visio and AutoCAD a plus.
• Willingness to adjust hours as required, including onsite extended hours during emergencies.

Minimum Experience and Education

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines (obtainable through an associate’s degree, a technical training program, or experience in a technical facility maintenance position).
• 5+ years working in Tier2, Tier3, or Tier4 Data Center(s) or in operations & maintenance / building engineering roles.
• Familiarity with Work Order Control procedures and a CMMS.
• Experience with subcontractor and vendor contract management.
• Experience managing key performance indicators; capacity planning and reporting.
• Proficiency with hand tools, test equipment, and maintenance shop practices at the Journeyman level for Electrical and Mechanical Equipment and systems.

Equal Employment Opportunity

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.