Critical EMS Dispatcher — Life-Saving Call Center

Emergency Telecommunicator Services; Coyote Canyon (NM); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Brimhall, NM seeks an Emergency Medical Dispatcher to gather patient and incident data, establish priorities, and support dispatch of emergency resources.

The role involves handling urgent calls, following protocols, and coordinating responders. Certification requirements vary by vacancy; CPR may be required, with training sponsored by the employer.

Qualifications

• High school diploma or recognized equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Brimhall, NM seeks an Emergency Medical Dispatcher to gather patient and incident data, establish priorities, and support dispatch of emergency resources.

The role involves handling urgent calls, following protocols, and coordinating responders. Certification requirements vary by vacancy; CPR may be required, with training sponsored by the employer.