Calm Alarm Dispatcher & Rapid Response Operator

adsalarm; Aurora (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Time Off starting at 3 weeks

Job summary

Alarm Detection Systems, Inc. (ADS) is seeking a Central Station Runner/Operator who can stay calm under pressure, communicate clearly, and respond quickly when seconds count. The role combines alarm monitoring, emergency communications, customer service, and field response.

You will monitor signals, coordinate with customers and responders, and travel to properties for on-site response as needed. This is a full-time overnight position with comprehensive benefits and training opportunities.

Qualifications

• Strong communication and customer service skills required.
• Basic computer proficiency and data-entry skills required.
• Dispatching experience preferred; experience in security, alarm monitoring, public safety, emergency communications, or law enforcement is a plus.

Responsibilities

• Monitor burglary, fire, panic, medical, and other alarm signals.
• Contact customers, keyholders, and emergency responders as needed.
• Dispatch police, fire departments, and ADS response personnel.
• Document alarm activity and customer communications accurately.
• Coordinate with service technicians and installation teams.
• Maintain customer account information and schedules.
• Provide professional customer support by phone.
• Assist during emergencies and periods of high alarm activity.
• Track and verify systems that are temporarily out of service.
• Support after-hours service dispatching and emergency response coordination.
• Respond to locations enrolled in the ADS Runner Response Service.
• Help emergency responders access protected buildings.

Skills

Strong communication

Customer service

Data entry

Dispatching

Security industry knowledge

Education

High school diploma or GED

Job description

Alarm Detection Systems, Inc. (ADS) is seeking a Central Station Runner/Operator who can stay calm under pressure, communicate clearly, and respond quickly when seconds count. The role combines alarm monitoring, emergency communications, customer service, and field response.

You will monitor signals, coordinate with customers and responders, and travel to properties for on-site response as needed. This is a full-time overnight position with comprehensive benefits and training opportunities.