Crisis Triage Tech: Behavioral Health Support Specialist

Rock County; Janesville (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Rock County's Crisis Intervention unit seeks a dedicated technician to provide person-centered behavioral health care during crisis calls and transport. The role supports admissions to stabilization or inpatient units and ensures accurate medical records and timely welfare checks.

Responsibilities include triaging calls, delivering medications when needed, and facilitating linkage to services. Candidates should have flexibility for evenings, weekends, and multiple locations within Rock County.

Qualifications

• High school diploma or GED required.
• Minimum of 60 college credits; emphasis human services or related field.
• Ability to work flexible hours, including weekends and evenings.
• Possess and maintain a current unrestricted driver’s license and auto insurance.

Responsibilities

• Triage and direct calls into the crisis phone line based on identified need.
• Provide support and resources to crisis line callers.
• Provide client transport using a county vehicle as clinically indicated to assure linkage to services.
• Complete scheduled phone support calls, welfare checks, and medication deliveries.
• Assist in facilitating admissions and discharges from inpatient, detoxification or stabilization units.

Skills

Crisis intervention

Effective communication

Time management

Cultural competency

Team collaboration

Education

High school diploma or GED

60 college credits (emphasis human services)

Tools

Microsoft Office

Electronic Medical Records (EMR)

Web-based systems

Job description

Rock County's Crisis Intervention unit seeks a dedicated technician to provide person-centered behavioral health care during crisis calls and transport. The role supports admissions to stabilization or inpatient units and ensures accurate medical records and timely welfare checks.

Responsibilities include triaging calls, delivering medications when needed, and facilitating linkage to services. Candidates should have flexibility for evenings, weekends, and multiple locations within Rock County.