Crisis Support Specialist — Evening Shifts & Growth

Louisiana Association on Compulsive Gambling; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Evening shifts (2PM-10PM / 3PM-11PM)

Job summary

Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to compassionate listening, safe referrals, and follow-up assistance.

The Helpline Specialist is the calm voice in crisis, assesses risk, connects callers with resources, and documents interactions accurately while upholding professional standards.

Qualifications

• High school diploma or equivalent required.
• Experience in providing customer care.
• Ability to complete crisis intervention training and certification.
• Strong verbal and written communication skills.
• Ability to work independently and with a team.
• Ability to maintain confidentiality and adhere to ethical standards.
• Strong computer and documentation skills.

Responsibilities

• Answer incoming crisis calls, texts, and chats from individuals experiencing emotional distress related to mental health, substance use, and problem gambling
• Build rapid trust and connection through compassionate, nonjudgmental communication
• Assess risk related to suicide, self-harm, mental health crises, substance use, and safety concerns
• Use crisis intervention techniques to help individuals reduce immediate distress and identify next steps
• Collaborate with emergency services, mobile crisis teams, and community resources when necessary
• Provide appropriate resources and follow-up support
• Document interactions accurately and professionally
• Participate in initial and ongoing training, coaching, and quality improvement activities
• Support a culture of empathy, teamwork, accountability, and continuous learning

Skills

Customer care

Verbal & written communication

Confidentiality

Documentation skills

Team collaboration

Crisis intervention training

Education

High school diploma or equivalent

Higher education or certifications in behavioral health

Job description

Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to compassionate listening, safe referrals, and follow-up assistance.

The Helpline Specialist is the calm voice in crisis, assesses risk, connects callers with resources, and documents interactions accurately while upholding professional standards.