Crisis Helpline Specialist - Onsite Overnight Shifts

Louisiana Association on Compulsive Gambling; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

The Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals in crisis, including mental health, substance use, and problem gambling concerns. As a Helpline Specialist, you will listen with empathy, assess safety, and connect people to resources with follow-up support.

You will stay grounded during crises, document interactions, and maintain professional standards while contributing to a compassionate help system for those in need.

Qualifications

• High school diploma or equivalent.
• Experience in customer care.
• Ability to complete crisis intervention training and certification requirements.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating with a team.
• Ability to maintain confidentiality and adhere to professional and ethical standards.
• Strong computer and documentation skills.

Responsibilities

• Answer incoming crisis calls, texts, and chats from individuals experiencing emotional distress related to mental health, substance use, and problem gambling.
• Build rapid trust and connection through compassionate, nonjudgmental communication.
• Assess risk related to suicide, self-harm, mental health crises, substance use, and safety concerns.
• Use crisis intervention techniques to help individuals reduce immediate distress and identify next steps.
• Collaborate with emergency services, mobile crisis teams, and community resources when necessary.
• Provide appropriate resources and follow-up support.
• Document interactions accurately and professionally.
• Participate in initial and ongoing training, coaching, and quality improvement activities.
• Support a culture of empathy, teamwork, accountability, and continuous learning.

Skills

High school diploma

Customer care

Crisis intervention training

Verbal communication

Written communication

Independent worker

Confidentiality

Documentation skills

Education

High school diploma

Job description

The Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals in crisis, including mental health, substance use, and problem gambling concerns. As a Helpline Specialist, you will listen with empathy, assess safety, and connect people to resources with follow-up support.

You will stay grounded during crises, document interactions, and maintain professional standards while contributing to a compassionate help system for those in need.