Onsite Crisis Support Specialist — Evenings

Louisiana Association on Compulsive Gambling; Bossier City (LA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to offering compassionate emotional support by listening, connecting callers with supportive resources, and providing follow-up assistance.

As a Helpline Specialist, you will be the calm voice in moments of fear, despair, loneliness, and crisis.

Qualifications

• High school diploma or equivalent required.
• Experience in providing customer care.
• Ability to complete crisis intervention training and certification requirements.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating with a team.
• Ability to maintain confidentiality and adhere to professional and ethical standards.
• Strong computer and documentation skills.

Responsibilities

• Answer incoming crisis calls, texts, and chats from individuals experiencing emotional distress related to mental health, substance use, and problem gambling.
• Build rapid trust and connection through compassionate, nonjudgmental communication.
• Assess risk related to suicide, self-harm, mental health crises, substance use, and safety concerns.
• Use crisis intervention techniques to help individuals reduce immediate distress and identify next steps.
• Collaborate with emergency services, mobile crisis teams, and community resources when necessary.
• Provide appropriate resources and follow-up support.
• Document interactions accurately and professionally.
• Participate in initial and ongoing training, coaching, and quality improvement activities.
• Support a culture of empathy, teamwork, accountability, and continuous learning.

Skills

Customer care experience

Verbal and written communication

Crisis intervention training

Confidentiality and ethics

Computer and documentation skills

Independent work with team

Education

High school diploma or equivalent

Job description

Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to offering compassionate emotional support by listening, connecting callers with supportive resources, and providing follow-up assistance.

As a Helpline Specialist, you will be the calm voice in moments of fear, despair, loneliness, and crisis.