Emergency Assistance / Case Manager

Equus; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Equus Workforce Solutions in the United States seeks an EA Case Manager to process Emergency Assistance applications for families facing homelessness or energy crises, delivering timely determinations and benefits while guiding clients through the process.

You will collaborate with program staff, maintain confidential case records, and connect families with housing, utility, food, and employment services, upholding confidentiality and compliance with policy standards.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in case management, crisis intervention, or public assistance.
• Proficiency in Microsoft Office and case management systems.

Responsibilities

• Review and process EA applications for families in housing instability or energy emergencies.
• Conduct eligibility assessments and verify documentation per W-2 and DCF policies.
• Ensure timely and accurate benefit issuance to support families in crisis.
• Guide families through the EA application process with clear, compassionate communication.
• Connect participants with housing, utility, food programs, and employment services.
• Maintain confidential case records in compliance with program standards.
• Collaborate with EA Case Manager Lead and other program staff for coordinated service delivery.
• Monitor application outcomes and follow up with families to assess ongoing needs.
• Uphold confidentiality and ensure compliance with all applicable laws and program regulations.

Skills

Strong organizational skills

Excellent communication

Education

High school diploma or equivalent

Associate or bachelor's degree in human services or related field

Tools

Microsoft Office

Case management systems

Job description

Company Description

At APM, we live our values of iCARE-Integrity, Customer focus, Accountability, Respect, and Excellence- in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve.

In the US, our services span rehabilitation, employment, allied health, and community support. What we procure-from clinical supplies and assistive technologies to professional services and digital platforms-enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You'll work in an environment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

Job Description

The EA Case Manager processes Emergency Assistance applications for families facing homelessness, impending homelessness, or energy crises. This role ensures timely eligibility determinations and benefit issuance while guiding families through the application process and connecting them with additional stabilization resources.

• Review and process EA applications for families experiencing housing instability or energy emergencies.
• Conduct eligibility assessments and verify required documentation in accordance with W-2 and DCF policies.
• Ensure timely and accurate benefit issuance to support families in crisis.
• Guide families through the EA application process, providing clear communication and compassionate support.
• Connect participants with additional stabilization resources such as housing assistance, utility support, food programs, and employment services.
• Maintain accurate and confidential case records in compliance with program standards.
• Collaborate with EA Case Manager Lead and other program staff to ensure coordinated service delivery.
• Monitor application outcomes and follow up with families to assess ongoing needs.
• Uphold confidentiality and ensure compliance with all applicable laws and program regulations.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 2 years of experience in case management, crisis intervention, or public assistance programs.
• Strong organizational and communication skills.
• Ability to work effectively with families in crisis and diverse populations.
• Proficiency in Microsoft Office and case management systems

Preferred

• Associate or bachelor's degree in human services, Social Work, or related field.
• Experience with Emergency Assistance or W-2 programs.
• Familiarity with CARES and WWP systems.
• Bilingual (Spanish or Hmong) a plus.

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.