Crisis Stabilization Case Manager — $2.5k Retention Bonus

The Providence Center; Providence (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

The Providence Center in Providence, RI, is seeking a Case Manager for the Crisis Stabilization Unit (CSU) to provide screenings, intakes, assessments, orientation, counseling and referrals. The role emphasizes calm, professional handling of crises, collaboration with in-house and external services, timely documentation, and follow-up to ensure clients access needed supports.

Qualified candidates will have an associate degree or higher in human services, a valid driver's license, and ability to

Qualifications

• Associate's Degree required; Bachelor's preferred in Human Services or related field.
• Experience in Human Services field preferred.
• Valid driver's license, registration, and auto insurance required.
• Ability to travel within the community.
• Strong knowledge of community resources and systems.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Bilingual preferred; language assessment within 30 days for bilingual positions.

Responsibilities

• Perform case management services with in-house treatment services and external supportive services.
• Maintain calm, professional demeanor during crises or emergencies.
• Schedule appointments for clients with outside agencies.
• Assist clients with benefits acquisition (SSI, public assistance, food stamps).
• Complete required interagency and other necessary paperwork.
• Assist with unit group activities.
• Assist clients with prevocational, vocational, or educational programs; housing issues; medical services.
• Conduct toxicology testing as instructed by the program manager.
• Recruit eligible, underserved consumer groups through outreach as needed.
• Provide services in settings accessible to clients and follow up to ensure services were delivered.
• Transport clients in Center or own vehicle as required.
• Complete daily activity logs and progress notes; ensure confidentiality and proper documentation.
• Develop and implement a plan of care with consumer input and signed treatment plan.
• Monitor confidentiality in accordance with policy and legal requirements.
• Complete required reports and evaluations.

Skills

Communication skills

Interpersonal skills

Cultural competence

Time management

Travel readiness

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Electronic Medical Records

Job description

The Providence Center in Providence, RI, is seeking a Case Manager for the Crisis Stabilization Unit (CSU) to provide screenings, intakes, assessments, orientation, counseling and referrals. The role emphasizes calm, professional handling of crises, collaboration with in-house and external services, timely documentation, and follow-up to ensure clients access needed supports.

Qualified candidates will have an associate degree or higher in human services, a valid driver's license, and ability to