Case Manager Crisis Stabilization Unit $2,500 retention bonus.

The Providence Center; Providence (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

The Providence Center in Providence, RI, is seeking a Case Manager for the Crisis Stabilization Unit (CSU) to provide screenings, intakes, assessments, orientation, counseling and referrals. The role emphasizes calm, professional handling of crises, collaboration with in-house and external services, timely documentation, and follow-up to ensure clients access needed supports.

Qualified candidates will have an associate degree or higher in human services, a valid driver's license, and ability to

Qualifications

• Associate's Degree required; Bachelor's preferred in Human Services or related field.
• Experience in Human Services field preferred.
• Valid driver's license, registration, and auto insurance required.
• Ability to travel within the community.
• Strong knowledge of community resources and systems.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Bilingual preferred; language assessment within 30 days for bilingual positions.

Responsibilities

• Perform case management services with in-house treatment services and external supportive services.
• Maintain calm, professional demeanor during crises or emergencies.
• Schedule appointments for clients with outside agencies.
• Assist clients with benefits acquisition (SSI, public assistance, food stamps).
• Complete required interagency and other necessary paperwork.
• Assist with unit group activities.
• Assist clients with prevocational, vocational, or educational programs; housing issues; medical services.
• Conduct toxicology testing as instructed by the program manager.
• Recruit eligible, underserved consumer groups through outreach as needed.
• Provide services in settings accessible to clients and follow up to ensure services were delivered.
• Transport clients in Center or own vehicle as required.
• Complete daily activity logs and progress notes; ensure confidentiality and proper documentation.
• Develop and implement a plan of care with consumer input and signed treatment plan.
• Monitor confidentiality in accordance with policy and legal requirements.
• Complete required reports and evaluations.

Skills

Communication skills

Interpersonal skills

Cultural competence

Time management

Travel readiness

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Electronic Medical Records

Job description

Job Summary

This position is eligible for $2,500 retention bonus.

The Providence Center Case Manager Crisis Stabilization Unit (CSU) performs a variety of services for clients: screenings, intakes, assessments, orientation, counseling, crisis intervention, and referrals.

Duties & Responsibilities

• Perform case management services with in-house treatment services and external supportive services.
• Perform in a calm and professional manner during crisis or emergency situations.
• Schedule appointments for clients with outside agencies.
• Assist clients with benefits acquisition (social security supplemental insurance (SSI), general public assistance, food stamps, advocates office, medical doctor).
• Complete required interagency and other necessary paperwork.A
• ssist with unit group activities
• Assist clients with prevocational, vocational and/or educational programs; housing issues; medical services, etc.
• Conduct toxicology testing for all clients as instructed by program manager.
• Recruit eligible, underserved consumer groups through outreach as needed.
• Provide services in a setting most acceptable and accessible for individual consumers. Provide follow up to ensure appropriate services have been delivered.
• Transport clients in own vehicle or TPC vehicle to planned activities and appointments.
• Drive carefully and abide by traffic rules.
• Ensure that seat belts are worn by all traveling in Center owned or employee owned vehicles.
• Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements within required time frames and abide by Center confidentiality policy.
• Complete daily activity logs.
• Complete progress notes with appropriate format.
• Develop and implement a plan of care with ongoing consumer input.
• Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.
• Monitor confidentiality in accordance with Center policy and legal requirements.
• Complete required reports and evaluations (MHPRR checklist, Psycho-social form).
• Follow required office procedures in a cooperative manner.
• Initiate and process incident reports as per Center guidelines.
• Adhere to Infection Control protocols.
• Maintain cooperative relationships with Center staff, clients, community agencies and the public.
• Communicate with various local agencies and other departments or teams at The Center.
• Work in cooperation with co-workers and supervisory staff.
• Deal with team members regarding problems in a constructive manner.
• Accept and use direction and supervision.
• Benefit from constructive criticism.
• Attend trainings, case presentations and conferences.
• Provide feedback to staff on the content of educational programs attended.
• Attend mandatory in-service trainings and other trainings required.
• Work flexible but scheduled hours (possibly including some weekend and evening hours).
• Serve on TPC committees.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• Associate's Degree Required; Bachelor's Degree Preferred; Field of Study: Human Services or related.
• Experience in Human Services field preferred.
• Must have valid driver's license, registration, current inspection sticker and insured auto.
• This position may be based at various Center locations, community or client home settings.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
• Ability to travel within the community with reliable transportation.
• Bilingual preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed no later than 30 days of starting the role.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.