Crisis Services Specialist — Trauma-Informed Care & Data

Socket.dev; Dayton (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

YWCA Dayton in Dayton, OH seeks a Crisis Services Program Specialist to provide trauma-informed crisis-line responses, data collection, and shelter support within a 40-hour work week. The role emphasizes compassionate care, documentation accuracy, and collaboration with leadership to improve services.

The position may involve additional crisis services or shelter coverage as needed to sustain 24-hour crisis operations. Strong communication and teamwork are essential.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• Experience in crisis intervention, victim services, shelter, or related human services.
• Trauma-informed competency for crisis work.
• Crisis intervention and de-escalation skills required.
• Experience with program data collection or reporting preferred.
• Proficient with Microsoft 365; ability to learn crisis data systems.

Responsibilities

• Provide direct crisis-line coverage and trauma-informed care.
• Assess safety needs and link to resources per protocol.
• De-escalate and maintain professional boundaries.
• Escalate high-risk cases to leadership as needed.
• Document contacts accurately and timely.
• Maintain confidentiality of client information.
• Support crisis-line operations and data reporting.
• Collaborate with staff to ensure continuity across shifts.

Skills

Trauma-Informed

Crisis Intervention

Judgment & Decision-Making

Data Management

Tech Proficiency

Organization & Multitasking

Communication Skills

Collaboration & Adaptability

Confidentiality

Education

Bachelor’s degree in social work or related field

Equivalent education/experience considered

Tools

Microsoft 365

Crisis data system

Job description

YWCA Dayton in Dayton, OH seeks a Crisis Services Program Specialist to provide trauma-informed crisis-line responses, data collection, and shelter support within a 40-hour work week. The role emphasizes compassionate care, documentation accuracy, and collaboration with leadership to improve services.

The position may involve additional crisis services or shelter coverage as needed to sustain 24-hour crisis operations. Strong communication and teamwork are essential.