Crisis Services Manager III — Diversion Center Lead

Montgomery County, Maryland; Rockville (MD); On-site; USD 101,000 - 164,000; Full time

Job summary

Montgomery County seeks a Manager III for Behavioral Health and Crisis Services to lead the Diversion Center and Residential Crisis Services. You will manage daily operations, ensure 24/7 readiness, and drive program development and contracts with partners across hospitals, law enforcement, and public safety to divert individuals in crisis from EDs.

The role requires a Bachelor’s degree and 5+ years in grant/contract management within public health or behavioral health settings, plus strong

Qualifications

• Experience leading crisis services and programs.
• Ability to coordinate with hospitals, law enforcement, and public safety partners.
• Skills in developing policies, clinical protocols, and program procedures.

Responsibilities

• Oversee BHCSC and RCS operations as licensed crisis services.
• Ensure 24/7 operational readiness and regulatory compliance.
• Develop policies and clinical protocols aligned with standards.
• Oversee procurement, contracting, and management of services.
• Coordinate with partners to ensure integrated crisis response.
• Lead multidisciplinary teams and maintain staffing levels.
• Guide strategic planning, quality improvement, and budgeting.
• Perform other duties as assigned.

Skills

Crisis Services

Interagency Coordination

Program Development

Leadership

Contract Management

Education

Bachelor's degree

Job description

Montgomery County seeks a Manager III for Behavioral Health and Crisis Services to lead the Diversion Center and Residential Crisis Services. You will manage daily operations, ensure 24/7 readiness, and drive program development and contracts with partners across hospitals, law enforcement, and public safety to divert individuals in crisis from EDs.

The role requires a Bachelor’s degree and 5+ years in grant/contract management within public health or behavioral health settings, plus strong