Manager III, Grade M3

Montgomery County (MD); Rockville (MD); On-site; USD 101,000 - 164,000; Full time

Job summary

Montgomery County (MD) seeks an experienced Manager III for Behavioral Health and Crisis Services to drive the Diversion Center and Residential Crisis Services programs across two sites. You will lead crisis services operations, ensure licensing compliance, and coordinate with hospitals, law enforcement, and public safety partners to deliver timely, culturally responsive care.

The role requires strong leadership, grant and contract management, and the ability to develop policies and strategic

Qualifications

• Five years of progressively responsible professional experience in grant management and contract management in local government or public health settings.
• Graduation from an accredited college or university with a Bachelor’s Degree; equivalency may be substituted.
• Possession of a valid Driver’s license as required for job-related duties.

Responsibilities

• Oversee BHCSC and Residential Crisis Services operations ensuring licensed alternatives to ERs and proper crisis support.
• Maintain 24/7 readiness, safety, and compliance with federal, state, and county regulations.
• Develop policies and clinical protocols aligned with COMAR standards for crisis triage and stabilization.
• Coordinate procurement, contracting, and operational management of services.
• Foster partnerships with hospitals, law enforcement, and public safety agencies to ensure integrated crisis response.
• Lead budgeting input, quality improvement, reporting, and strategic planning for crisis services.
• Supervise multidisciplinary staff and ensure appropriate credentialing and staffing levels.

Skills

Grant management

Contract management

Crisis coordination

Policy development

Education

Bachelor's Degree

Master's Degree in Behavioral Health

Job description

The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $101,474 to $164,148, based on the candidate’s qualifications and experience.

Manager

Behavioral Health and Crisis Services – Diversion Center

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for the delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

Behavioral Health and Crisis Services is recruiting for an experienced and collaborative Manager III, to lead our developing two-site Diversion Center/Behavioral Health Crisis Stabilization Center (BHCSC) and Residential Crisis Services (RCS) programs. We're seeking a professional who excels in crisis services, interagency coordination, and program development, and who is driven to help divert individuals in crisis from emergency rooms and the criminal justice system. This role oversees high-quality daily operations, strengthens community partnerships, and manages the contracts that sustain these essential services. If you're motivated by service, skilled in both leadership and administration, and ready to make a meaningful impact,

This position is critical to advancing Behavioral Health & Crisis Services' mission of promoting mental wellness, preventing substance misuse and suicide, and providing timely, culturally responsive crisis care. Core responsibilities include:

• Manage and provide oversight of BHCSC and RCS operations, ensuring these services function as a licensed alternative to emergency departments and support individuals experiencing mental health or substance use crises.
• Ensure 24/7 operational readiness, safety, and compliance with federal, state, and County regulations, consistent with requirements for BHCSC and RCS programs.
• Develop and implement policies, procedures, and clinical protocols aligned with COMAR standards for crisis triage, assessment, stabilization, medication management, and short-term residential care.
• Oversee procurement, contracting, and operational management of contracted services
• Coordinate with hospitals, emergency departments, law enforcement, and public safety partners, the Department of Corrections, Nexus Montgomery, 911, and 988 to ensure integrated crisis response and continuity of care.
• Oversee multidisciplinary staff, including psychiatric providers, nurses, therapists, peer specialists, and behavioral health technicians, ensuring credentialing and appropriate staffing levels consistent with COMAR staffing expectations for BHCSC and RCS programs.
• Lead strategic planning, quality improvement, reporting, and provide budget input to support sustainable, high-quality crisis services that meet community needs and align with crisis system goals.
• Perform other job-related duties as assigned.

ADDITIONAL INFORMATION

• Essential Position: This position is considered essential personnel for the Department of Health and Human Services during county emergencies.
• Evening and Weekend Hours: This position requires the ability to work some evenings and weekends.
• Background Statement: A background investigation will be conducted into the selected candidate prior to appointment, and it will be a significant factor in the hiring decision.
• Financial Disclosure Requirement: The selected candidate will be required to complete and submit a Financial Disclosure Statement.

Experience: Five (5) years of progressively responsible professional experience in grant management and contract management in a local government, public health, and/or behavioral health services setting.

Education: Graduation from an accredited college or university with a Bachelor’s Degree.

Equivalency: An equivalent combination of education and experience may be substituted.

License: Possession of a valid Class "C" (or equivalent) driver’s license from the applicant's state of residence

when required for job-related duties.

Preferred Criteria:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Master's Degree in a behavioral health field (e.g., Social Work, Counseling, Psychology)
• Licensed in the state of Maryland as a behavioral health professional (e.g., LCSW-C, LCPC, LMSW, LGPC)
• Experience providing crisis intervention, intake assessment, or trauma-informed services in a behavioral health setting
• Experience working within a government, public agency, or community-based behavioral health system
• Supervisory experience leading multi-disciplinary teams

Interview Criteria:

Interview preference criteria will be used pertaining to:

• Experience supervising multidisciplinary behavioral health teams.
• Experience developing policies, clinical protocols, or crisis operational procedures.
• Experience coordinating with public safety agencies or hospitals.
• Experience ensuring compliance with COMAR, CARF, HIPAA, and 42 CFR Part 2.
• Experience contributing to budget planning or contract oversight.