Crisis Services Advocate, Overnight

Denton County Friends of the Family; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

Denton County Friends of the Family is seeking a compassionate Crisis Services Advocate for overnight, shelter-based crisis support. The role includes intakes, 24/7 crisis line coverage, and coordination for Survivors’ Advocacy Team (SAT) responses, with an emphasis on safety planning and resource referrals.

Responsibilities include crisis intervention, risk assessments, and education on victims’ rights, while maintaining confidential records and supporting evening/weekend shifts as needed.

Qualifications

• Bachelor’s degree in social work, psychology, or related field.
• Strong communication and organizational skills.
• Experience providing crisis intervention or working in crisis response.
• Proficiency with Office applications (Word, Excel).
• Must be at least 23 years old and have a valid driver’s license with a clean driving record.
• Excellent oral and written Spanish is a plus.

Responsibilities

• Provide overnight, shelter-based crisis intervention and safety planning.
• Conduct agency intakes, including needs and risk assessments and shelter screening.
• Respond to crisis line calls, walk-in clients, and SAT response needs with referrals.
• Support SAT response, including coordination and dispatch to hospitals and law enforcement.
• Assess client needs and connect to agency programs and community services.
• Provide information on protective orders, crime victims’ compensation, and agency services.
• Coordinate with external partners to support client safety.
• Provide on-call support for crisis services, shelter operations, and SAT response.
• Maintain accurate, confidential client records and documentation.
• Participate in staff meetings and ongoing professional development.
• Maintain flexibility for evening, overnight, and weekend coverage.

Job description

Description

We are looking for a compassionate and team-orientated Crisis Services Advocate to join our Crisis Services team providing overnight, shelter-based crisis service delivery to ensure consistent coverage and client support, including agency intakes, walk-in services, the 24/7 Crisis Line, and support for Survivors’ Advocacy Team (SAT) response; conduct needs and risk assessments, provide crisis intervention and safety planning, and deliver information, referrals, and education on crime victims’ rights and agency services. This position requires consistent availability for evening, overnight, and weekend scheduling, including holidays as needed.

Reports to: Crisis Services Coordinator

Supervises: Assigned volunteers and interns

Primary Functions

• Provide overnight, shelter-based crisis intervention and safety planning for victims of domestic violence and sexual assault
• Conduct agency intakes, including needs and risk assessments, service planning, and shelter eligibility screening
• Respond to crisis line calls, walk-in clients, and Survivors’ Advocacy Team (SAT) response needs, providing crisis intervention, information, and referrals
• Support Survivors’ Advocacy Team (SAT) response, including coordination and dispatch to hospitals and law enforcement agencies, as needed
• Assess client needs and connect clients to appropriate resources, including agency programs and community services
• Provide information and education on protective orders, crime victims’ compensation, Child Protective Services, and available agency services
• Coordinate with external partners, including mobile crisis units, as appropriate to support client safety
• Provide on-call support for crisis services, shelter operations, and SAT response, as assigned
• Maintain accurate, complete, and confidential client records and documentation
• Apply professional judgment to client interactions, decision-making, and problem-solving in crisis situations
• Participate in staff meetings, trainings, and ongoing professional development as required
• Maintain flexibility to support evening, overnight, and weekend coverage based on program needs

The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.

This position is grant-funded and will continue only if sufficient grant or external funds are available.

Denton County Friends of the Family, Inc. is an equal opportunity employer.

Requirements

Prerequisites:

• Bachelor’s degree in social work, psychology, or related field
• Strong communication and organizational skills
• Demonstrated understanding of relationship violence, sexual assault, and trauma informed interventions
• Experience providing crisis intervention or working in a crisis response environment
• Proficiency in Office applications such as Word and Excel
• Must be at least 23 years old
• Must have a valid driver’s license and a clean driving record

Preferences:

• Excellent oral and written Spanish highly preferred

Physical Requirements:

• Ability to lift 25 lbs
• Ability to easily climb stairs
• Ability to sit for long periods of time