Crisis Services Coordinator

Coastal Horizons Center; Wilmington (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Educational loan repayment

401K

Paid time off

Career growth

Job summary

Coastal Horizons Center in Wilmington, NC seeks an Adult Behavioral Health Crisis Services Coordinator to manage crisis intervention, coordinate patient flow, and serve as central operations contact for outpatient and BHUC services. The role emphasizes real-time capacity tracking, referrals, and urgent care coordination in a fast-paced behavioral health setting.

The position requires a master's degree in human services and relevant licensure, with strong communication, trauma-informed care, and

Qualifications

• Master's degree in human services and two years of behavioral health assessment/treatment experience.
• Full or Associate licensure as LMHC/LCMHC/CSW.
• Dual licensure as Clinical Addictions Specialist preferred.

Responsibilities

• Manage real-time patient flow and capacity coordinating referrals, arrivals and service lines.
• Coordinate the sequence of services based on urgency and clinical priorities.
• Receive handoffs from Access and Intake and route to appropriate Outpatient/BHUC team.
• Maintain trauma-informed, person-centered communication throughout access and service process.
• Support intake assessments to ensure timely access to care as needed.

Skills

Crisis intervention coordination

Education

Master's degree in human services

Licensure as LMHC/LCMHC/CSW (full or associate)

Dual licensure as Clinical Addictions Specialist preferred

Job description

Job Title Adult Behavioral Health Crisis Services Coordinator Location Wilmington NC Schedule Full Time; Sunday Thursday 10a 630p OR Sunday Wednesday 9a 7p Position Summary Manage and facilitate crisis intervention Train staff De elevate The Adult Behavioral Health Crisis Coordinator serves as the central operational point of contact for adults moving through Outpatient Services and Behavioral Health Urgent Care This shared position coordinates patient flow from referral arrival and initial service routing through clinical assignment evaluation stabilization referral transfer or discharge The Crisis Coordinator maintains real time awareness of individuals awaiting or receiving services preliminary urgency levels program capacity assigned team members pending activities wait times barriers and anticipated dispositions The position facilitates communication among individuals served families referral sources Outpatient Services BHUC staff licensed clinicians nurses prescribers peer support staff enrollment personnel emergency departments emergency medical services law enforcement and community providers This position coordinates the workflow but does not replace the initial access screening nursing medical screening comprehensive crisis assessment provider evaluation or clinical decision making responsibilities of appropriately credentialed team members

REQUIRED EDUCATION

ALEXPERIENTIAL QUALIFICATIONS Graduation from an accredited University with a masters degree in human services and two 2 years of progressive experience in behavioral health assessment and treatment Full or Associate licensure as a Psychological Associate Licensed Clinical Mental Health Counselor or Clinical Social Worker Dual licensure as a Clinical Addictions Specialist preferred

Primary Duties

Patient Flow and Capacity Coordination Maintain a real time patient flow system reflecting referrals arrivals individuals waiting assigned service line preliminary urgency assigned team members current stage of service pending actions and anticipated disposition Receive handoffs from the Access and Intake departments and ensure individuals are connected promptly with the appropriate Outpatient or BHUC team Coordinate the sequence of services based on urgency and clinical priorities established by authorized clinical staff Monitor wait times available treatment and observation capacity staff availability and workflow demands across both programs Identify delays bottlenecks incomplete handoffs or competing priorities and work with the appropriate team member or program leader to resolve or upscale them Coordinate movement between registration screening nursing clinical assessment provider evaluation peer support treatment referral and disposition activities Provide timely updates to program staff regarding new arrivals changes in urgency capacity concerns pending transfers and other operational needs Support completion of intake assessment or evaluation to ensure timely access of care as needed Central Point of Contact Serve as the designated operational contact for questions concerning access arrival coordination patient location workflow status available services referrals and handoff needs Receive and coordinate communications from individuals and families outpatient providers hospitals emergency departments emergency medical services law enforcement mobile crisis teams pharmacies and community partners Gather relevant referral and arrival information and promptly route clinical questions or concerns to the appropriate nurse licensed clinician prescriber or program leader Coordinate planned arrivals and direct handoffs while communicating program capabilities and current operational conditions accurately Maintain professional trauma informed person centered and culturally responsive communication throughout the access and service process

Crisis and Safety Coordination

Recognize reported or observed changes that may indicate increasing behavioral urgency medical concern intoxication withdrawal agitation suicide risk violence risk or other safety needs

SALARY & BENEFITS

Competitive salary based on experienceComprehensive medical dental and vision insuranceEducational loan repayment programs & Career growthRetirement savings plan401KPaid time off programs rollover hours 14 paid holidaysEmployee engagement activities resource groups and diversity events

REQUEST FOR ACCOMIDATIONS

If you require an accommodation during the application process please contact us at jobscoastalhorizonsorg We look forward to reviewing your application

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity EEO employer All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender gender identity and expression national origin age disability or protected veteran status We celebrate diversity and are committed to creating an inclusive environment for all of our associates