Behavioral Health Crisis Care Lead

Coastal Horizons Center, Inc.; Wilmington (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b)/retirement plan

Paid time off with holidays

Job summary

Coastal Horizons Center, Inc. in Wilmington, NC is seeking an Adult Behavioral Health Crisis Services Coordinator to manage patient flow through Outpatient Services and BHUC, coordinate referrals, and ensure timely service routing.

The role requires a master’s degree in human services and licensure, with experience in behavioral health assessment and treatment, and a focus on trauma-informed, culturally responsive care.

Qualifications

• Graduation from an accredited University with a master’s degree in human services and two (2) years of progressive experience in behavioral health assessment and treatment.
• Full or Associate licensure as a Psychological Associate, Licensed Clinical Mental Health Counselor, or Clinical Social Worker. Dual licensure as a Clinical Addictions Specialist preferred.

Responsibilities

• Maintain a real-time patient-flow system reflecting referrals, arrivals, individuals waiting, assigned service line, preliminary urgency, assigned team members, current stage of service, pending actions, and anticipated disposition.
• Receive handoffs from the Access and Intake departments and ensure individuals are connected promptly with the appropriate Outpatient or BHUC team.
• Coordinate the sequence of services based on urgency and clinical priorities established by authorized clinical staff.
• Monitor wait times, available treatment and observation capacity, staff availability, and workflow demands across both programs.
• Identify delays, bottlenecks, incomplete handoffs, or competing priorities and work with the appropriate team member or program leader to resolve or escalation them.

Skills

Crisis coordination

Interagency collaboration

Communication

Staff training

Education

Master’s degree in human services

Licensed Psychological Associate / LMHC / LCSW

Job description

Coastal Horizons Center, Inc. in Wilmington, NC is seeking an Adult Behavioral Health Crisis Services Coordinator to manage patient flow through Outpatient Services and BHUC, coordinate referrals, and ensure timely service routing.

The role requires a master’s degree in human services and licensure, with experience in behavioral health assessment and treatment, and a focus on trauma-informed, culturally responsive care.