Adult Behavioral Health Crisis Services Coordinator

United Way of Greenville County; Wilmington (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Loan repayment

401K retirement

Paid time off & holidays

Diversity programs

Job summary

Coastal Horizons in Wilmington, NC, seeks an Adult Behavioral Health Crisis Services Coordinator to manage crisis intervention, train staff, and de-escalate as needed. This role supports patient flow through outpatient and BHUC services, ensuring timely access and trauma-informed care.

The coordinator serves as a central contact among clinicians, hospitals, EMS, law enforcement, and community partners. The position requires a master’s degree in human services, 2+ years in behavioral health, and

Qualifications

• Master’s degree in human services and 2+ years in behavioral health assessment/treatment.
• Full or Associate licensure as Psychological Associate, LMHC, or LCSW; dual licensure preferred.

Responsibilities

• Maintain a real-time patient-flow system reflecting referrals, arrivals, and service stages.
• Coordinate handoffs from Access and Intake to connect clients with appropriate teams.
• Guide service sequencing based on urgency and clinical priorities.
• Monitor wait times, capacity, and staff availability across programs.
• Provide timely updates to staff on arrivals, urgency, and disposition.

Skills

Crisis intervention

Staff training

Interagency communication

Trauma-informed care

Education

Master's degree in human services

Licensure as Psychological Associate/LMHC/LCSW

Job description

Adult Behavioral Health Crisis Services Coordinator View All Openings

I'm interested

Job ID: GA7166-5

Advertised Job Type: Permanent - Full-time regular employment

Work Type: On Site

Job Description

Position Summary

Manage and facilitate crisis intervention. Train staff. De-escalate.

The Adult Behavioral Health Crisis Coordinator serves as the central operational point of contact for adults moving through Outpatient Services and Behavioral Health Urgent Care. This shared position coordinates patient flow from referral, arrival, and initial service routing through clinical assignment, evaluation, stabilization, referral, transfer, or discharge.

The Crisis Coordinator maintains real-time awareness of individuals awaiting or receiving services, preliminary urgency levels, program capacity, assigned team members, pending activities, wait times, barriers, and anticipated dispositions. The position facilitates communication among individuals served, families, referral sources, Outpatient Services, BHUC staff, licensed clinicians, nurses, prescribers, peer-support staff, enrollment personnel, emergency departments, emergency medical services, law enforcement, and community providers.

This position coordinates the workflow but does not replace the initial access screening, nursing medical screening, comprehensive crisis assessment, provider evaluation, or clinical decision-making responsibilities of appropriately credentialed team members.

REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS

Graduation from an accredited University with a master’s degree in human services and two (2) years of progressive experience in behavioral health assessment and treatment.

Full or Associate licensure as a Psychological Associate, Licensed Clinical Mental Health Counselor, or Clinical Social Worker. Dual licensure as a Clinical Addictions Specialist preferred.

Primary Duties

Patient Flow and Capacity Coordination

Maintain a real-time patient-flow system reflecting referrals, arrivals, individuals waiting, assigned service line, preliminary urgency, assigned team members, current stage of service, pending actions, and anticipated disposition.

Receive handoffs from the Access and Intake departments and ensure individuals are connected promptly with the appropriate Outpatient or BHUC team.

Coordinate the sequence of services based on urgency and clinical priorities established by authorized clinical staff.

Monitor wait times, available treatment and observation capacity, staff availability, and workflow demands across both programs.

Identify delays, bottlenecks, incomplete handoffs, or competing priorities and work with the appropriate team member or program leader to resolve or

Coordinate movement between registration, screening, nursing, clinical assessment, provider evaluation, peer support, treatment, referral, and disposition activities.

Provide timely updates to program staff regarding new arrivals, changes in urgency, capacity concerns, pending transfers, and other operational needs.

Support completion of intake assessment or evaluation to ensure timely access of care as needed

Central Point of Contact

Serve as the designated operational contact for questions concerning access, arrival coordination, patient location, workflow status, available services, referrals, and handoff needs.

Receive and coordinate communications from individuals and families, outpatient providers, hospitals, emergency departments, emergency medical services, law enforcement, mobile crisis teams, pharmacies, and community partners.

Gather relevant referral and arrival information and promptly route clinical questions or concerns to the appropriate nurse, licensed clinician, prescriber, or program leader.

Coordinate planned arrivals and direct handoffs while communicating program capabilities and current operational conditions accurately.

Maintain professional, trauma-informed, person-centered, and culturally responsive communication throughout the access and service process.

Crisis and Safety Coordination

Recognize reported or observed changes that may indicate increasing behavioral urgency, medical concern, intoxication, withdrawal, agitation, suicide risk, violence risk, or other safety needs

SALARY & BENEFITS

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events???????

We look forward to reviewing your application!

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.