Crisis-Response Telephone Operator — Night Shift

Saint Luke's Health System; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke’s Health System in the Kansas City area is seeking a Telephone Operator to join our switchboard team. You will answer inbound calls, route them to the appropriate department, and handle emergency events calmly following established procedures.

The role requires a strong customer-service mindset, excellent communication, and the ability to work nights on a rotating schedule at Smithville and Plaza locations. Training provided and opportunities to grow within the system.

Qualifications

• Two years of applicable experience preferred.
• Ability to work autonomously and in a team.
• Excellent customer service and crisis management skills.

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees

Skills

Interpersonal skills

Critical thinking

Multitasking

Customer service

Adaptability

Willingness to learn

Education

2 years of experience

Job description

Saint Luke’s Health System in the Kansas City area is seeking a Telephone Operator to join our switchboard team. You will answer inbound calls, route them to the appropriate department, and handle emergency events calmly following established procedures.

The role requires a strong customer-service mindset, excellent communication, and the ability to work nights on a rotating schedule at Smithville and Plaza locations. Training provided and opportunities to grow within the system.