Telephone Operator, Full Time Night

Saint Luke's Health System; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke’s Health System in the Kansas City area is seeking a Telephone Operator to join our switchboard team. You will answer inbound calls, route them to the appropriate department, and handle emergency events calmly following established procedures.

The role requires a strong customer-service mindset, excellent communication, and the ability to work nights on a rotating schedule at Smithville and Plaza locations. Training provided and opportunities to grow within the system.

Qualifications

• Two years of applicable experience preferred.
• Ability to work autonomously and in a team.
• Excellent customer service and crisis management skills.

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees

Skills

Interpersonal skills

Critical thinking

Multitasking

Customer service

Adaptability

Willingness to learn

Education

2 years of experience

Job description

Job Description Saint Luke’s in Smithville is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Shift Details

Full Time Night: Week 1: Mon & Tue 8p-6a (Plaza), Fri 7p-5a (Plaza), Sat 7p-5a (Smithville); Week 2: Sun 7p-5a (Smithville), Mon & Tue 8p-6a (Plaza), Sat 7p-5a (Plaza); Week 3: Sun 7p-5a (Plaza), Mon & Tue 8p-6a (Plaza), Wed 7p-5a (Plaza)

This position will be located at both Smithville and Saint Luke's Hospital.

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve.

We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience: 2 years

Job Details

Full Time Night (United States of America) Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes