Crisis Response Specialist — Rotating 8–16hr Shifts

Department of Health and Human Services; Portland (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Shift differential

Medication pay

Direct care pay

Job summary

The Department of Health and Human Services (DHHS) is seeking a Community Response Worker in Portland to provide crisis prevention and intervention services using telephone, mobile outreach, and in-home support. The role requires coordination with hospitals, law enforcement, and community partners, with rotating shift work to cover 24-hour crisis response.

Applicants should have related experience in crisis response or human services, and hold certifications such as CRMA, CPR, and First Aid.

Qualifications

• Crisis response, case management, mental health care, or related field demonstrating competency in crisis management.
• Related work experience and/or college-level education in human services and knowledge of positive behavioral supports.
• Certification to administer medication (CRMA), CPR, and First Aid.
• Safety Care or other department-approved training in behavioral prevention/intervention techniques.
• A valid driver’s license is required.
• Ability to work 8-16 hour rotating shifts with rotating days off; overtime may be mandatory.

Responsibilities

• Provide prevention and intervention services via telephone, mobile outreach and in-home support.
• Crisis Team operates short-term crisis residential services with rotating shifts.
• Regular contact with local hospitals, law enforcement and community professionals.
• Assist in crisis safety planning, attend meetings, and document crisis-related activity.

Skills

Crisis response

Case management

Mental health care

Human services

Disability support

Crisis planning

Safety documentation

Education

Human services education

Tools

CRMA

CPR

First Aid

Safety Care

Job description

The Department of Health and Human Services (DHHS) is seeking a Community Response Worker in Portland to provide crisis prevention and intervention services using telephone, mobile outreach, and in-home support. The role requires coordination with hospitals, law enforcement, and community partners, with rotating shift work to cover 24-hour crisis response.

Applicants should have related experience in crisis response or human services, and hold certifications such as CRMA, CPR, and First Aid.