Crisis Team Worker

Department of Marine Resources; Portland (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Shift differential

Medication pay

Direct care pay

Job summary

Department of Health and Human Services (DHHS) in Portland seeks a Crisis Team Worker to provide prevention and intervention services via telephone, mobile outreach and in-home support. The position requires rotating 8, 12 and 16-hour shifts, collaboration with hospitals and law enforcement, and documentation of crisis activities.

Certifications such as CRMA, CPR and First Aid are required. The DHHS Crisis Prevention and Intervention team operates 24 hours, with statewide travel as needed and

Qualifications

• Experience in crisis response, case management, mental health care, or related human services.
• Knowledge of crisis safety planning and documentation of patient activity.
• Preferred related work experience and/or college education in human services.

Responsibilities

• Provide prevention and intervention services via telephone, mobile outreach and in-home support.
• Work rotating shifts in short-term crisis residential settings.
• Maintain regular contact with hospitals, law enforcement and other community professionals.
• Write documentation of all crisis related activity and participate in safety planning.

Skills

Crisis response

Case management

Mental health care

Human services

Crisis safety planning

Education

CRMA

CPR

First Aid

Safety Care training

Job description

Department of Health and Human Services (DHHS)

Community Response Worker

Opening Date: October 26, 2026

Closing Date: November 6, 2026

Job Class Code: 4118

Grade: 19 (06)

Salary: $25.10 - $32.93 per hour*

* In addition to base pay this position is eligible for shift differential, medication pay ($0.53 per hr.), and direct care pay ($1.00 per hr.).

Position Number: 03900-5828

Location: Portland

This position requires frequent travel on an intermittent basis, to varying locations state-wide.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities

As a Crisis Team Worker:

• You will provide prevention and intervention services in the form of telephone, mobile outreach and in-home support services.
• The Crisis Team operates short-term crisis residential services; therefore, you will be assigned rotating shifts in this setting.
• You will have regular contact with local hospitals, law enforcement and other community professionals.
• You will assist in crisis safety planning, attend meetings, and provide written documentation of all crisis related activity.

Minimum Qualifications

Education, training, and/or experience in crisis response, case management, mental health care, human services, or another related field demonstrating competency in one or more of the following areas: providing direct support and assistance to individuals with disabilities or cognitive or behavioral health disorders; planning and advising on crisis management or mitigation strategies; developing crisis safety plans; and assessing and documenting patient/client behavior.

Preference will be given to candidates with related work experience and/or college level education in the human services field and knowledge of positive behavioral supports.

This position requires certification to administer medication (CRMA), CPR, and First Aid. Safety Care, or other department approved training in behavioral prevention/intervention techniques is also required.

A valid driver's license is required.

You must be able to work 8-16 hour rotating shifts (at a minimum) and have rotating days off.

Overtime is expected and may, at times, be mandatory.

Performance Areas

• Providing direct care support services to individuals with developmental disabilities, brain injury, autism or other individuals. Please describe your previous duties and the population(s) you served.
• Working with hospitals, law enforcement and/or other community professionals regarding crisis safety planning for individuals.
• Your ability to write and communicate effectively. Please describe your experience with written communication and/or documentation such as reports, notes and/or memos.

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Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of adults throughout Maine.

The OADS' Crisis Prevention and Intervention team assists individuals, their families, guardians, and community providers before, during, and after, crisis incidents. The Crisis program operates 24 hours per day, which requires Crisis Team staff to work 8, 12 and/or 16-hour shifts on a rotating basis including nights, weekends, overnights and holidays.

For questions about this position, please contact Jessica Demers at [e-mail]

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essenti