Advocacy & Hotline Team Lead - Crisis Intervention

Bay Area Turning Point, Inc.; Webster (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

Bay Area Turning Point, Inc. seeks a Hotline and Advocacy Manager to lead the Advocacy Department, supervise frontline staff, and coordinate services for victims of domestic and sexual violence.

The role emphasizes crisis intervention, collaboration with police, hospitals, and community partners, and ensuring program compliance. The position is exempt, full-time, with duties including housing program oversight, budget tracking, and on-call readiness.

Qualifications

• 4 year degree with a minimum of 3 years related administrative/program experience, or a minimum of 6 years strong experience in a related environment with demonstrated effectiveness
• Previous experience in managing people and programs
• Communicate openly and clearly, both orally and in writing, modeling leadership and teamwork
• Manage multiple tasks and prioritize changing work and caseload
• Solid networking skills and ability to form relationships
• Be knowledgeable of the dynamics of domestic violence, sexual assault, agency services and crisis management
• Ability to lift/carry/move a minimum of 40 lbs for an extended distance
• Ability to work independently with little to no supervision
• Ability to be on location to on-call status areas within 45 minutes
• Must have a clean driving record and be insurable; Must have at least 2 years of verifiable driving experience
• Must provide proof of personal automobile insurance coverage as insurance renews

Responsibilities

• Provide direct supervision to advocacy department- 2-Hotline Specialists and 2 Victim Advocates
• Provide direct advocacy, assistance, and follow-up to victims/secondary victims of domestic violence and/or sexual violence
• Maintain client records according to compliance requirements
• Consult supervisor regarding critical situations and report progress regularly
• Establish positive relationships with police, hospitals, schools, and community agencies
• Assist with non-emergency court, DA, medical, and law enforcement accompaniments
• Handle crisis intervention hotline calls and face-to-face advocacy
• Participate in coalitions addressing violence and victim support
• Facilitate trainings, outreach and education to prevent violence and engage community
• Assist with facilitation of groups and workshops for clients
• Adhere to Confidentiality Policy and BATP Mission
• Rotate on-call schedule and cover non-traditional hours
• Oversee participant entry/exit in Advocacy/Housing Program and budget review
• Review Housing Packets for discrepancies and accuracy
• Coordinate programs for families including follow-up groups and life skills
• Be knowledgeable of community resources and grant objectives; prepare reports

Skills

People management

Program management

Leadership

Communication

Collaboration

Crisis intervention

Education

Bachelor's degree

Job description

Bay Area Turning Point, Inc. seeks a Hotline and Advocacy Manager to lead the Advocacy Department, supervise frontline staff, and coordinate services for victims of domestic and sexual violence.

The role emphasizes crisis intervention, collaboration with police, hospitals, and community partners, and ensuring program compliance. The position is exempt, full-time, with duties including housing program oversight, budget tracking, and on-call readiness.