Crisis Response & Readiness Lead

Future Ventures; Bastrop (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX's Starlink is seeking a Crisis Response Lead to enable and scale crisis response through strong processes, data insights, and external engagement with agencies and partners. The role requires coordinating across internal teams and translating field insights into product improvements.

You will work in high-pressure environments with local, state, and federal response agencies worldwide, travel as needed, and be based near Bastrop, TX. This is not a remote position.

Qualifications

• Bachelor’s degree OR high school diploma/equivalency certificate with 3+ years of professional experience in emergency/crisis response.
• 2+ years of consulting, project management, or crisis response coordination experience.
• 1+ year of experience in a customer/external-facing role.
• 2+ years of experience with data analysis, reporting, or performance metrics (Excel modeling, dashboards, etc.).

Responsibilities

• Drive Operational Readiness & Process Excellence: Monitor readiness metrics, identify risks/gaps, and lead process/system improvements that enable response efforts.
• Build Cross-Functional Networks & Enablement Capabilities: Partner deeply with internal teams to improve account handoffs, information flow, and execution during crises.
• Data Analytics & Insights: Gather, analyze, and present data on response performance, customer needs, risk trends, and operational bottlenecks to support high pressure decision-making.
• Support Engagement Strategies: Develop and refine external engagement frameworks, onboarding processes, and long-term relationships.
• External Stakeholder Interface: Serve as a point of contact with emergency response stakeholders around the globe to understand operational requirements, technical constraints, and mission-critical objectives.
• Advocate for Customer Needs Internally: Translate field insights into actionable improvements for Starlink products and services that enhance response capabilities during disasters and emergencies.

Skills

Data analysis

Crisis response coordination

Project management

Consulting experience

Customer-facing

Education

Bachelor’s degree or equivalent with 3+ years experience

Tools

Excel

Data dashboards

Job description

SpaceX's Starlink is seeking a Crisis Response Lead to enable and scale crisis response through strong processes, data insights, and external engagement with agencies and partners. The role requires coordinating across internal teams and translating field insights into product improvements.

You will work in high-pressure environments with local, state, and federal response agencies worldwide, travel as needed, and be based near Bastrop, TX. This is not a remote position.