Crisis Response Lead: Global Readiness & Engagement

SpaceX; Bastrop (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

SpaceX is seeking a Starlink Crisis Response Lead in Bastrop, TX to accelerate operational readiness and crisis management across global emergency response networks. The role demands cross-functional collaboration, external engagement with agencies, and disciplined data analysis to improve response outcomes.

Ideal candidates will bring extensive crisis experience, ability to manage multiple high-pressure projects, and a proactive, solutions-focused mindset compatible with SpaceX's mission to

Qualifications

• Bachelor’s degree OR 3+ years of professional experience in emergency/crisis response.
• 2+ years of consulting, project management, or crisis response coordination experience.
• 1+ year of experience in a customer/external-facing role.
• 2+ years of experience with data analysis, reporting, or performance metrics (Excel modeling, dashboards, etc.).

Responsibilities

• Drive Operational Readiness & Process Excellence: Monitor readiness metrics, identify risks/gaps, and lead process/system improvements that enable response efforts.
• Build Cross-Functional Networks & Enablement Capabilities: Partner deeply with internal teams to improve account handoffs, information flow, and execution during crises.
• Data Analytics & Insights: Gather, analyze, and present data on response performance, customer needs, risk trends, and operational bottlenecks to support high pressure decision-making.
• Support Engagement Strategies: Develop and refine external engagement frameworks, onboarding processes, and long-term relationships.
• External Stakeholder Interface: Serve as a point of contact with emergency response stakeholders around the globe to understand operational requirements, technical constraints, and mission-critical objectives.
• Advocate for Customer Needs Internally: Translate field insights into actionable improvements for Starlink products and services that enhance response capabilities during disasters and emergencies.

Skills

Emergency response

Crisis coordination

Data analytics

Project management

Stakeholder engagement

Education

Bachelor's degree or equivalent experience

Tools

Excel

Dashboards

Job description

SpaceX is seeking a Starlink Crisis Response Lead in Bastrop, TX to accelerate operational readiness and crisis management across global emergency response networks. The role demands cross-functional collaboration, external engagement with agencies, and disciplined data analysis to improve response outcomes.

Ideal candidates will bring extensive crisis experience, ability to manage multiple high-pressure projects, and a proactive, solutions-focused mindset compatible with SpaceX's mission to