Crisis Response Dispatcher: EMS Coordination & Support

911 Emergency Communications; Elizabethtown (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Elizabethtown, PA, seeks Emergency Medical Dispatchers to manage urgent calls, establish priorities, and coordinate EMS resources. Dispatchers use approved protocols to provide instructions and support responders.

Qualifications include a high school diploma or equivalent, CPR certification, and may require Emergency Medical Dispatcher certification; EMT/paramedic credentials are not universal requirements. Training and scheduling may involve nights or weekends.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• Emergency Medical Dispatcher certification before appointment may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Elizabethtown, PA, seeks Emergency Medical Dispatchers to manage urgent calls, establish priorities, and coordinate EMS resources. Dispatchers use approved protocols to provide instructions and support responders.

Qualifications include a high school diploma or equivalent, CPR certification, and may require Emergency Medical Dispatcher certification; EMT/paramedic credentials are not universal requirements. Training and scheduling may involve nights or weekends.