Crisis & Residential Support Specialist (Backup)

YWCA Evanston/North Shore; Evanston (IL); On-site; USD 27,510 - 30,568; Part time

Job summary

YWCA Evanston/North Shore is seeking a Residential and Crisis Support Specialist in Evanston, IL. This on-site, part-time role supports residents, crisis line callers, and staff with trauma-informed guidance and safety planning.

The position involves intake support, safety assessments, and coordination of resources. The role requires at least 1 year in crisis/domestic violence settings, a high school diploma, and completion of required training within specified timelines.

Qualifications

• High School diploma or equivalent.
• At least 1 year of experience working with children, youth, adults, and families in crisis or domestic violence situations.
• Illinois 40‑Hour Domestic Violence Training within 60 days of employment; First Aid/CPR within 6 months; Online ServSafe Manager Certification within 30 days of hire.
• Intermediate proficiency in Microsoft Office Suite.
• Fluency in Spanish or another language preferred.

Responsibilities

• Welcomes shelter residents and guides intake.
• Engages residents to reinforce trauma‑informed care.
• Provides supportive comments recognizing residents' strengths.
• Screens for shelter eligibility and refers to resources.
• Updates shelter status in Salesforce.
• Maintains accurate case documentation and timesheets.

Skills

Crisis intervention

Trauma-informed care

Communication

Customer service

Education

High School diploma or equivalent

Bachelor’s degree in social work, counseling, psychology, or related field

Tools

Microsoft Office Suite

Online case management system

Salesforce

Job description

YWCA Evanston/North Shore is seeking a Residential and Crisis Support Specialist in Evanston, IL. This on-site, part-time role supports residents, crisis line callers, and staff with trauma-informed guidance and safety planning.

The position involves intake support, safety assessments, and coordination of resources. The role requires at least 1 year in crisis/domestic violence settings, a high school diploma, and completion of required training within specified timelines.