Trauma-Informed Residential & Crisis Support Specialist

YWCA Evanston/North Shore; Evanston (IL); On-site; USD 28,000 - 31,000; Part time

Job summary

YWCA Evanston/North Shore seeks a Residential and Crisis Support Specialist to help maintain a safe, trauma-informed residential environment in Evanston, IL. The role supports crisis line callers, safety planning, and resource referrals, including overnight and weekend coverage to ensure 24/7 availability.

The position requires at least 1 year of crisis experience, a high school diploma, and relevant certifications, with preferred candidates holding a Bachelor's degree and experience in

Qualifications

• High School diploma or equivalent required.
• 1 year of experience with crisis situations/domestic violence.
• Experience with residents in shelter settings is preferred.
• First Aid/CPR and DV training certificates required within specified timelines.
• Illinois 40-Hour Domestic Violence Training Certificate must be completed within 60 days of employment.

Responsibilities

• Greet shelter residents and guide them through intake per protocol.
• Provide trauma-informed support and resources to residents.
• Respond to crisis line calls with safety planning and referrals.
• Maintain accurate case notes in the online system and shelter records.
• Support kitchen and facility duties as needed to maintain a safe environment.

Skills

Crisis intervention

Emotional support

Trauma-informed care

MS Office

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

Salesforce

Online case management systems

Job description

YWCA Evanston/North Shore seeks a Residential and Crisis Support Specialist to help maintain a safe, trauma-informed residential environment in Evanston, IL. The role supports crisis line callers, safety planning, and resource referrals, including overnight and weekend coverage to ensure 24/7 availability.

The position requires at least 1 year of crisis experience, a high school diploma, and relevant certifications, with preferred candidates holding a Bachelor's degree and experience in