Crisis & Recovery Case Manager

Center for Veterans Issues, Inc.; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Center for Veterans Issues, Inc. in Wisconsin seeks a dedicated mental health professional to support Veterans through crisis intervention, risk assessment, and recovery planning.

The role emphasizes safety, trauma-informed care, and coordination with VA resources to connect participants with behavioral health, housing, and employment services. You will administer the C-SSRS, develop WRAPs and ISPs, provide education, advocate for participants, and document progress while maintaining

Responsibilities

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions.
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans.
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.
• Assessment & Individualized Support Planning: Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth.
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement.
• Case Management & Care Coordination: Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services.
• Participant Education & Skill Development: Conduct one-on-one and small-group sessions on essential life and recovery skills, including: Suicide prevention and awareness, Accessing and utilizing community resources, Understanding participant rights, Budgeting and financial literacy, Daily living and coping skills.
• Community Outreach & Collaboration: Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations. Identify and cultivate new referral resources to expand the program's reach and impact. Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources.
• Documentation & Compliance: Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards. Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services. Participate in staff meetings, training, and program evaluations to support continuous improvement.
• Other duties as requested or assigned.

Job description

Center for Veterans Issues, Inc. in Wisconsin seeks a dedicated mental health professional to support Veterans through crisis intervention, risk assessment, and recovery planning.

The role emphasizes safety, trauma-informed care, and coordination with VA resources to connect participants with behavioral health, housing, and employment services. You will administer the C-SSRS, develop WRAPs and ISPs, provide education, advocate for participants, and document progress while maintaining