Crisis & Prevention Hotline Specialist - 2nd Shift

Talbert House; Cincinnati (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

Talbert House in Cincinnati, OH is seeking a Hotline Provider (2nd Shift) to deliver prevention and education services by phone and in person. The role emphasizes crisis intervention, referrals, and linkages to community resources, with documentation in the electronic health record.

The position is full-time and not remote, requiring strong communication, ethical practice, and teamwork with a diverse client base.

Qualifications

• Experience with prevention and education techniques for diverse topics.
• Ability to recognize and respond to crisis or threatening situations.
• Strong verbal and written communication skills.
• Calm, compassionate interaction with callers and clients.

Responsibilities

• Identify and assess caller needs and provide crisis intervention.
• Refer and link to community resources as needed.
• Use appropriate educational methods for callers and topics.
• Document services accurately in the electronic health record.
• Provide both prevention and education services to callers.
• Facilitate referrals to appropriate levels of care.
• Develop realistic goals and intervention plans.
• Collect and evaluate program data for fidelity and quality.
• Adhere to professional standards and regulations.
• Other duties as assigned.

Skills

Prevention techniques

Crisis intervention

Effective communication

Interpersonal skills

Ethics knowledge

Education

High School diploma or GED

Job description

Talbert House in Cincinnati, OH is seeking a Hotline Provider (2nd Shift) to deliver prevention and education services by phone and in person. The role emphasizes crisis intervention, referrals, and linkages to community resources, with documentation in the electronic health record.

The position is full-time and not remote, requiring strong communication, ethical practice, and teamwork with a diverse client base.