Hotline Provider (2nd Shift)

Talbert House; Cincinnati (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

Talbert House in Cincinnati, OH is seeking a Hotline Provider (2nd Shift) to deliver prevention and education services by phone and in person. The role emphasizes crisis intervention, referrals, and linkages to community resources, with documentation in the electronic health record.

The position is full-time and not remote, requiring strong communication, ethical practice, and teamwork with a diverse client base.

Qualifications

• Experience with prevention and education techniques for diverse topics.
• Ability to recognize and respond to crisis or threatening situations.
• Strong verbal and written communication skills.
• Calm, compassionate interaction with callers and clients.

Responsibilities

• Identify and assess caller needs and provide crisis intervention.
• Refer and link to community resources as needed.
• Use appropriate educational methods for callers and topics.
• Document services accurately in the electronic health record.
• Provide both prevention and education services to callers.
• Facilitate referrals to appropriate levels of care.
• Develop realistic goals and intervention plans.
• Collect and evaluate program data for fidelity and quality.
• Adhere to professional standards and regulations.
• Other duties as assigned.

Skills

Prevention techniques

Crisis intervention

Effective communication

Interpersonal skills

Ethics knowledge

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotline Provider (2nd Shift)

Full Time Client Services 4531 READING ROAD, Cincinnati, OH, US

17 days ago Requisition ID: 1778

Salary Range:

$18.00 To $21.00 Hourly

Position Summary:

Responsible for providing prevention and education services in a variety of settings including on the phone. May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary.

Position Description:

• Identifies and assesses needs of callers/clients
• Provide crisis intervention, referrals and linkage to community resources
• Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic
• Completes service documentation accurately and timely in electronic health record
• Provides both prevention and education services
• Facilitates referral to and/or provides appropriate level of care
• Develop, define and implement realistic and effective goals and plans for interventions
• Collect, track and evaluate program data for fidelity and service quality
• Adhere to professional standards as outlined by protocols, rules and regulations
• Other duties as assigned
• This is not a remote position

Required Knowledge, Skills and Abilities:

• Skill in prevention and education techniques and interventions
• Recognize unusual or threatening conditions and take appropriate action
• Effective verbal and written communication skills
• Ability to interact in a calm and compassionate manner
• Ability to collaborate/interact with wide variety of people
• Knowledge of code of ethics, conflict of interest and regulatory requirements
• Demonstrate professional speech and behavior
• Detach from client issues and view objectively

Job Requirements:

• High School diploma or GED
• Prefer experience in social services environment or related education

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.