Crisis Outreach Supervisor

Mental Health Association; Secaucus (NJ); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Fully paid medical coverage

Generous 401(k) match

Paid Holidays, Vacation, Personal andS

Job summary

Mental Health Association in Hudson County is seeking a Crisis Outreach Supervisor for the 988 Mobile Crisis Outreach Team. This role leads the field-based two-person MCORT unit under a Program Director and supports crisis response for adults in nonlife-threatening situations 24/7.

The position requires a Master’s degree in a mental health field, a professional license (LSW/LAC), and at least two years of post-master’s experience in psychiatric settings. A NJ driver’s license is required.

Qualifications

• Master’s degree in a mental health field from an accredited institution is required.
• Professional license (LSW or LAC) is required.
• Two years of post-master’s full-time equivalent experience in a psychiatric setting is required.

Responsibilities

• Oversee staff development and activities of the MCORT office.
• Assist in development of administrative and programmatic operations including staff scheduling, training, and orientation.
• Provide back up to MCORT staff in the field.
• Engage with Crisis Outreach Responder to provide higher level clinical services during crises.
• Provide ongoing supervision to MCORT team including Responders and Peer Support Specialists.
• Ensure training compliance in de-escalation, mental health crises, substance use crises, and suicide prevention education.
• Provide education and training on data collection and reporting.

Skills

Crisis de-escalation

Crisis intervention

Collaboration with providers

NJ driver’s license

Driving safety and records

Education

Master’s Degree in mental health related field

Professional license (LSW, LAC)

Job description

The Mental Health Association is seeking a Crisis Outreach Supervisor for our new program, 988 Mobile Crisis Outreach Team, operating out of the Hudson County location.

988 Mobile Crisis Outreach Response program will respond to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide and Crisis Lifeline. The Mobile Crisis Outreach Response program (MCORT) responds 24 hours a day, seven days a week, every day of the year, to nonlife-threatening mental health, substance use or suicidal crises in the community. MCORT will work in coordination with the 988 Suicide and Crisis Lifeline crisis centers. (The 988 Suicide and Crisis Lifeline was formerly the National Suicide Prevention Lifeline.) MCORT is to be comprised of a two-person team in the field under supervision by a third professional from a centralized location.

Shift times available: 11PM - 7AM

Qualified applicants for the position of Crisis Outreach Supervisor will have, at minimum:

• A Master’s Degree in a mental health related field from an accredited institution, a professional license (LSW, LAC) and two years of post-master’s full time equivalent professional experience in a psychiatric setting required.
• A professional with experience in a crisis setting is preferred.
• A valid NJ driver’s license and a good driving record.
• The ability to provide effective crisis response and de-escalation as related to community mental health in the community. Able to collaborate effectively with community providers and 988 managing entity.
• Knowledge of Hudson County resources are helpful.

Responsibilities

• Under the direction of the Program Director, the Crisis Outreach Supervisor oversees staff development and activities of the MCORT office.
• Assist the Program Director in the development of the program’s administrative and programmatic operations which includes staff scheduling, training and orientation.
• Provide back up to the Mobile Crisis Outreach Response staff in the field.
• Engage with the Crisis Outreach Responder, when necessary, to provide higher level clinical services which includes assessing and determining the most appropriate interventions during a crisis outreach.
• Provide ongoing supervision to the MCORT team including Crisis Outreach Responders and Peer Support Specialists.
• Ensure training compliance for the MCORT in the following areas: de-escalation, mental health crisis, substance use crisis, and suicide prevention/education training.
• Provide education and training to staff on data collection and reporting.
• Review and sign off on at least 20% of Mobile Crisis Outreach Response reports for quality assurance purposes.
• Collaborate with the Program Director to analyze data and develop reports on mobile outreach encounters, their resolution, and appropriate transition of care for the individuals served.
• Provide weekend/holiday coverage on a rotating basis for 24 hour/7 day access to services.
• Record keeping, reports, and documentation in accordance with program requirements.
• Attend regularly scheduled meetings: supervision, agency meetings, and training(s) as assigned.
• Record keeping as required by funding sources through the electronic clinical record software, and/or accreditation agencies as required.
• Other duties as assigned by Program Director.

Annual Base Salary: $80K

• Fully paid medical coverage for eligible staff.
• Generous 401(k) match.
• Plentiful Paid Holidays, Vacation, Personal and Sick time.

MHAEM is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MHAEM’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

EEO/AA M/F/M/V/D

Employee Rights under the FMLA

Reports to Program Director – 988 Mobile Crisis Outreach Response Team.