Crisis Mental Health Technician — Frontline Crisis Support

Pawnee Mental Health Services; Manhattan (KS); On-site; USD 22,000 - 30,000; Full time

Job summary

Pawnee Mental Health Services in Manhattan, Kansas, seeks motivated individuals to join the CSU Operations and crisis response teams. You will help maintain a safe, therapeutic environment, conduct routine client checks, assist during crises, and support daily activities and medication pass processes.

In Crisis Line Support and Crisis Admissions you will answer calls with empathy, perform basic triage, document in the EHR, and coordinate admissions and transfers.

Qualifications

• Strong observation and communication skills.
• Ability to stay calm in high-stress situations.
• Cultural sensitivity and teamwork are valued.

Responsibilities

• Monitor and maintain a safe, therapeutic environment for all clients on the CSU.
• Conduct routine client checks and document observations.
• Provide support to clinical staff during crisis interventions, de-escalation, and safety planning.
• Assist with daily routines including hygiene support, meal distribution, recreational activities, and medication pass support.
• Complete shift documentation, incident reports, and safety logs accurately.
• Participate in team huddles, shift change reports, and daily staff meetings.
• Answer crisis line calls with empathy and de-escalation protocols.
• Conduct basic mental health triage, assess risk, and route calls to clinicians as needed.
• Dispatch mobile crisis and monitor daily chats.
• Document all calls in the EHR or tracking system.
• Assist with Crisis intake, gathering information and verifying eligibility.
• Coordinate admissions and transfers; uphold confidentiality and policies.
• Complete required training for the position.
• Respond to community crisis calls with licensed clinicians for safety triage and family support.

Skills

Observation skills

Communication skills

Calm under pressure

Cultural sensitivity

Team oriented

Job description

Pawnee Mental Health Services in Manhattan, Kansas, seeks motivated individuals to join the CSU Operations and crisis response teams. You will help maintain a safe, therapeutic environment, conduct routine client checks, assist during crises, and support daily activities and medication pass processes.

In Crisis Line Support and Crisis Admissions you will answer calls with empathy, perform basic triage, document in the EHR, and coordinate admissions and transfers.