Crisis Mental Health Technician II

Pawnee Mental Health Services; Manhattan (KS); On-site; USD 22,000 - 30,000; Full time

Job summary

Pawnee Mental Health Services in Manhattan, Kansas, seeks motivated individuals to join the CSU Operations and crisis response teams. You will help maintain a safe, therapeutic environment, conduct routine client checks, assist during crises, and support daily activities and medication pass processes.

In Crisis Line Support and Crisis Admissions you will answer calls with empathy, perform basic triage, document in the EHR, and coordinate admissions and transfers.

Qualifications

• Strong observation and communication skills.
• Ability to stay calm in high-stress situations.
• Cultural sensitivity and teamwork are valued.

Responsibilities

• Monitor and maintain a safe, therapeutic environment for all clients on the CSU.
• Conduct routine client checks and document observations.
• Provide support to clinical staff during crisis interventions, de-escalation, and safety planning.
• Assist with daily routines including hygiene support, meal distribution, recreational activities, and medication pass support.
• Complete shift documentation, incident reports, and safety logs accurately.
• Participate in team huddles, shift change reports, and daily staff meetings.
• Answer crisis line calls with empathy and de-escalation protocols.
• Conduct basic mental health triage, assess risk, and route calls to clinicians as needed.
• Dispatch mobile crisis and monitor daily chats.
• Document all calls in the EHR or tracking system.
• Assist with Crisis intake, gathering information and verifying eligibility.
• Coordinate admissions and transfers; uphold confidentiality and policies.
• Complete required training for the position.
• Respond to community crisis calls with licensed clinicians for safety triage and family support.

Skills

Observation skills

Communication skills

Calm under pressure

Cultural sensitivity

Team oriented

Job description

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13648850

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. Were looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What You'll Do

CSU Operations

• Monitor and maintain a safe, therapeutic environment for all clients on the CSU.
• Conduct routine client checks and document observations in accordance with policy.
• Provide support to clinical staff during crisis interventions, de-escalation efforts, and safety planning.
• Assist with daily routines including hygiene support, meal distribution, recreational activities, and medication pass support.
• Complete shift documentation, incident reports, and safety logs accurately and promptly.
• Participate in team huddles, shift change reports, and daily staff meetings.

Crisis Line Support

• Answer incoming crisis line calls with professionalism, empathy, and adherence to de-escalation protocols.
• Conduct basic mental health triage, assess risk, and route calls appropriately to clinical staff when needed.
• Dispatch mobile crisis and monitor daily chats.
• Document all calls accurately in the electronic health record (EHR) or tracking system.

Crisis Admissions

• Assist with the Crisis intake process, gathering information, supporting documentation, and verifying eligibility criteria.
• Participate in initial stabilization efforts and coordinate logistics for admissions and transfers.
• Uphold confidentiality, ethical standards, and compliance with all relevant regulations and policies.
• Complete and maintain up-to-date required training for this position.
• Perform all other reasonably related duties assigned by immediate supervisor or other management personnel.

Mobile Crisis Team Support

• Respond to community-based crisis calls as needed in collaboration with licensed clinicians.
• Provide immediate safety triage, safety planning, resource navigation, skill building, and family support during field interventions.

Crisis Staff Expectations

• Complete and stay current on required training for the position.
• Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform all other reasonably related duties assigned by immediate supervisor or other management personnel.

Key Competencies

• Strong observation and communication skills.
• Ability to remain calm and professional during high-stress situations.
• Cultural sensitivity and respect for diverse backgrounds.
• Team-oriented, dependable, and flexible in a dynamic environment.

Work Environment

• Mix of on-site (CSU) and off-site (community) work.
• High-intensity setting involving clients of all ages in acute crisis.
• Shift-based responsibilities including nights and weekends.

Pawnee Mental Health is an Equal Opportunity Employer and all applicants will receive equal and equitable consideration without regard to race, religion, color, gender, sexual orientation, age, national origin, disability, or any other status or condition protected by law. Any applicant who feels they have experienced discrimination via the PMHS hiring process may file a written complaint at https://www.pawnee.org/our-commitment-to-you.cfm