Crisis Mental Health Clinician – 911 Call Center

The-Lincoln-Center-For-Family-and-Yout; Delaware; On-site; USD 65,000 - 85,000; Full time

Job summary

The Lincoln Center for Family and Youth seeks a Mental Health Professional to work with New Castle County Public Safety (NCCPS) to triage emergency, mental-health related calls in the 911 operations call center.

You will assess health needs, determine appropriate responses, and divert individuals when possible, while tracking referrals and outcomes. A Master’s degree and CCTP are required.

Qualifications

• Master’s degree in Social Work, Counseling, Psychology, or related field.
• At least five years’ mental health professional experience.
• Flexibility to work a rotating shift in the 911 call center.
• Certified Clinical Trauma Professional (CCTP).
• Hospital/crisis background preferred.
• Experience with law enforcement preferred.

Responsibilities

• Assess the health and safety needs of those involved in each call.
• Determine what resource is best suited and whether it should be led by law enforcement, EMS, or a mental health professional.
• Divert those in need of mental health support from encountering the criminal justice system, whenever possible.
• Track the number of calls received, calls diverted to 911, calls returned to 911, referrals made, follow-ups, and the number of Behavioral Health Unit referrals.
• Attend mandatory trainings and regularly scheduled meetings to help develop and manage the program.
• Collect data and develop reports as required.
• Submit monthly timesheet/invoice for hours completed.

Education

Master’s degree in Social Work, Counseling, Psychology, or related field

Tools

Certified Clinical Trauma Professional (CCTP)

Job description

The Lincoln Center for Family and Youth seeks a Mental Health Professional to work with New Castle County Public Safety (NCCPS) to triage emergency, mental-health related calls in the 911 operations call center.

You will assess health needs, determine appropriate responses, and divert individuals when possible, while tracking referrals and outcomes. A Master’s degree and CCTP are required.