Crisis Line & Shelter Advocate

Hopes Door; Plano (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Hopes Door in Plano operates the Shelter Crisis Advocate position to support Crisis Line callers and Shelter residents in the Garland and Plano Shelters. The role focuses on safety, empowerment, and mental health through advocacy, crisis intervention, and supportive services.

Responsibilities include crisis intervention on a 24-hour line, maintaining client records in Salesforce, and coordinating emergency transport.

Qualifications

• High School diploma or GED required; Bachelor's degree in social work, psychology, or related field preferred.
• Crisis counseling knowledge/desirable; social services/mental health knowledge desirable.
• Must respond constructively to adults and children in crisis; culturally sensitive to diverse backgrounds.

Responsibilities

• Provides crisis interventions via 24-hour Crisis Line during assigned shift.
• Maintains accurate client files and records in database and paper records; daily log updates.
• Keeps client information confidential and maintains rapport with clients and children.
• Arranges emergency transportation as needed and coordinates with staff.
• Trains and collaborates with Shelter volunteers; participates in shelter meetings.
• Participates in shelter operations, ensures respectful and empathetic service delivery.

Skills

Typing

Group presentation

Problem solving

Instructions comprehension

Driver's license

Transportation availability

Lifting 10 lbs

Team player

Bilingual (English/Spanish)

Education

High School diploma or GED

Bachelor's in social work/related field (preferred)

Job description

Hopes Door in Plano operates the Shelter Crisis Advocate position to support Crisis Line callers and Shelter residents in the Garland and Plano Shelters. The role focuses on safety, empowerment, and mental health through advocacy, crisis intervention, and supportive services.

Responsibilities include crisis intervention on a 24-hour line, maintaining client records in Salesforce, and coordinating emergency transport.