Shelter-Crisis-Advocate-Plano 4pm-12am

Hopes Door; Plano (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Hopes Door in Plano operates the Shelter Crisis Advocate position to support Crisis Line callers and Shelter residents in the Garland and Plano Shelters. The role focuses on safety, empowerment, and mental health through advocacy, crisis intervention, and supportive services.

Responsibilities include crisis intervention on a 24-hour line, maintaining client records in Salesforce, and coordinating emergency transport.

Qualifications

• High School diploma or GED required; Bachelor's degree in social work, psychology, or related field preferred.
• Crisis counseling knowledge/desirable; social services/mental health knowledge desirable.
• Must respond constructively to adults and children in crisis; culturally sensitive to diverse backgrounds.

Responsibilities

• Provides crisis interventions via 24-hour Crisis Line during assigned shift.
• Maintains accurate client files and records in database and paper records; daily log updates.
• Keeps client information confidential and maintains rapport with clients and children.
• Arranges emergency transportation as needed and coordinates with staff.
• Trains and collaborates with Shelter volunteers; participates in shelter meetings.
• Participates in shelter operations, ensures respectful and empathetic service delivery.

Skills

Typing

Group presentation

Problem solving

Instructions comprehension

Driver's license

Transportation availability

Lifting 10 lbs

Team player

Bilingual (English/Spanish)

Education

High School diploma or GED

Bachelor's in social work/related field (preferred)

Job description

Shelter Crisis Advocate

Plano Location

Non-Exempt/Hourly Employee, $15-$16/hour

Summary: Responsible for providing support and information to Crisis Line callers and Shelter residents in both the Garland and Plano Shelters. Serves to promote the safety, empowerment, and optimum mental health of victims of domestic violence through implementation of advocacy, crisis intervention and support services.

Direct Report: Shelter Services Coordinator

Major Responsibilities

Essential Job Function

• Provides crisis interventions via 24-hour Crisis Line during assigned shift.
• Maintains accurate client files and records through computer database and hard copies.
• Daily updates in the communication log throughout shift.
• Maintains client records in a timely and accurate manner in Salesforce, all information being updated by the end of the shift.
• Conducts client intakes and exits as needed on shift.
• Arrange emergency transportation as needed.
• Share client concerns with the appropriate staff.
• Maintains and assists with general communal household needs.
• Trains and collaborates with Shelter volunteers scheduled during assigned shift. Understands program objectives and how they relate to the goals of the agency. Assesses the physical, social, and emotional needs of clients and applies appropriate interventions.
• Treats clients with respect, dignity, and empathy.
• Establishes rapport with clients and their children.
• Keeps all client information confidential.
• Identifies client concerns to the appropriate staff.
• Provides education and information to the client to support informed choices.
• Delivers programs and services in a manner that is respectful and sensitive to the client's cultural experience.
• Follows all policies and procedures in the event of a pandemic.
• Prevents, identifies, and removes discriminatory barriers in services provided.
• Communicates and follows up on necessary information with appropriate staff.
• Develops and maintains current knowledge and expertise regarding domestic violence.
• Attend training as necessary to maintain accurate and adequate knowledge in the field of domestic violence.
• Participate in shelter staff meetings.
• Must be available to work any shift, at either shelter location, as needed.
• Must be available to work at either Outreach locations as needed.
• Must be available to work a minimum of one weekend per month and holidays.
• All other duties as assigned.

Qualifications

Education:

• High School diploma or GED required. Bachelor's degree in social work, psychology or a related field preferred. Experience:
• Crisis counseling knowledge and/or experience is desirable.
• Knowledge of social service/mental health is desirable.
• Must have ability to respond in a constructive, supportive manner to adults and children in crisis situations.
• Must be sensitive to varying cultural, ethnic, and social backgrounds.
• One-year experience working with victims of domestic violence is desirable.

Skills:

• Ability to type.
• Ability to effectively present information and respond to questions from groups of clients, and volunteers.
• Reasoning ability to comprehend all facets of program delivery within the collaborative networking system.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must possess valid Texas driver's license and maintain a good driving record.
• Must possess a means of reliable transportation, with current required Texas liability, and can travel throughout multiple location sites.
• Ability to lift 10+ pounds.
• Ability to function as a team member.
• Bilingual (English and Spanish) preferred.

The above statements are intended to describe the general nature and level of work performed by personnel assigned to this classification and are not necessarily an exhaustive list of all responsibilities, duties, and skills required.