Crisis Line Counselor - Evening/Night Shifts, 24/7 Impact

FreshDirect LLC; Houston (TX); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and benefits

Retirement plan with company matching

Student loan forgiveness programs

Job summary

The Harris Center Crisis Line is seeking a Crisis Line Counselor to join our 24/7 team in Houston, TX. You will provide immediate crisis intervention, de-escalation, and safety planning, connecting callers to appropriate care and resources. Expect rigorous training and meaningful support as you help people in mental health crises.

You will participate in extensive training and work within a trauma-informed framework to ensure safety, respect, and effective outcomes for callers in our community.

Qualifications

• Critical thinking and problem-solving skills required.
• Typing speed of at least 40 wpm.
• Ability to navigate multiple computer systems simultaneously.

Responsibilities

• Take calls during assigned shifts.
• Build rapport and be empathetic with callers.
• Use active listening and crisis intervention techniques.
• Assess calls using the Crisis Line framework.
• Collaborate with callers to brainstorm options and resources.
• Provide referrals and document interactions thoroughly.

Skills

Critical Thinking

Typing 40 wpm

Multi-system navigation

Education

4-year degree

Job description

The Harris Center Crisis Line is seeking a Crisis Line Counselor to join our 24/7 team in Houston, TX. You will provide immediate crisis intervention, de-escalation, and safety planning, connecting callers to appropriate care and resources. Expect rigorous training and meaningful support as you help people in mental health crises.

You will participate in extensive training and work within a trauma-informed framework to ensure safety, respect, and effective outcomes for callers in our community.