CRISIS INTERVENTION SPECIALIST I

Cumberland Valley Business Alliance; Keystone (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Keystone Health is seeking a Crisis Intervention Specialist I to answer the 988 Suicide & Crisis Lifeline and provide telephonic support during emotional or behavioral health crises. The role assesses caller needs, offers crisis intervention and de-escalation, and connects individuals with community resources as needed.

Join a dedicated team delivering timely crisis response services to the community and supporting mental health and well-being. Keystone Health is an Equal Opportunity Employer.

Qualifications

• Bachelor’s degree in sociology, social work, psychology, or related field (or RN)
• RN licensure or equivalent clinical credential (permitted options)
• HS diploma with related coursework (12 credits) or equivalent experience
• HS diploma with 3+ years mental health direct care experience
• Consumer/family advocate with experience in leadership roles
• Exemptions for long-standing supervisor roles in mental health services
• Current CPR Certification required

Responsibilities

• Answer the 988 Suicide & Crisis Lifeline via telephone.
• Assess caller needs and provide crisis intervention and de-escalation.
• Connect callers with appropriate community resources and referrals.
• Deliver timely, compassionate crisis response to the community.

Education

Bachelor’s degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or related field

Be a registered nurse

High school diploma + 12 semester credit hours in related fields

High school diploma + 3 years mental health direct care experience

Consumer advocate or family member experience

Supervisor experience in mental health services prior to 1992

Current CPR Certification

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.

The Crisis Intervention Specialist I is responsible for answering the 988 Suicide & Crisis Lifeline and providing telephone-based support to individuals experiencing emotional or behavioral health crises. This position assesses caller needs, offers crisis intervention and de-escalation support, and connects individuals with appropriate community resources and referrals as needed.

Education and/or Experience

• Bachelor’s degree in with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or a related field OR


• Be a registered nurse OR


• Have a high school diploma or equivalency and 12 semester credit hours in sociology, social work, psychology, social work, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or related field OR


• Have a high school diploma or equivalency and 3 years of mental health direct care experience in public or private human services with employment as a mental health staff person prior to 1/1/92. OR


• be a consumer or a family member who has 1 year of experience as an advocate or leader in a consumer or family group and has a high school diploma or GED. OR


• Staff persons employed by a provider who have 5 years’ experience as a supervisor of mental health services in a mental health agency prior to 1/1/92 will be exempt from this section.

Licenses and Certifications

• Current CPR Certification.

Join a dedicated team committed to supporting the mental health and well-being of our community through timely, compassionate crisis response services.

Keystone Health is an Equal Opportunity Employer