Crisis Intervention Specialist I — 988 Hotline

Cumberland Valley Business Alliance; Keystone (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Keystone Health is seeking a Crisis Intervention Specialist I to answer the 988 Suicide & Crisis Lifeline and provide telephonic support during emotional or behavioral health crises. The role assesses caller needs, offers crisis intervention and de-escalation, and connects individuals with community resources as needed.

Join a dedicated team delivering timely crisis response services to the community and supporting mental health and well-being. Keystone Health is an Equal Opportunity Employer.

Qualifications

• Bachelor’s degree in sociology, social work, psychology, or related field (or RN)
• RN licensure or equivalent clinical credential (permitted options)
• HS diploma with related coursework (12 credits) or equivalent experience
• HS diploma with 3+ years mental health direct care experience
• Consumer/family advocate with experience in leadership roles
• Exemptions for long-standing supervisor roles in mental health services
• Current CPR Certification required

Responsibilities

• Answer the 988 Suicide & Crisis Lifeline via telephone.
• Assess caller needs and provide crisis intervention and de-escalation.
• Connect callers with appropriate community resources and referrals.
• Deliver timely, compassionate crisis response to the community.

Education

Bachelor’s degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or related field

Be a registered nurse

High school diploma + 12 semester credit hours in related fields

High school diploma + 3 years mental health direct care experience

Consumer advocate or family member experience

Supervisor experience in mental health services prior to 1992

Current CPR Certification

Job description

Keystone Health is seeking a Crisis Intervention Specialist I to answer the 988 Suicide & Crisis Lifeline and provide telephonic support during emotional or behavioral health crises. The role assesses caller needs, offers crisis intervention and de-escalation, and connects individuals with community resources as needed.

Join a dedicated team delivering timely crisis response services to the community and supporting mental health and well-being. Keystone Health is an Equal Opportunity Employer.